The Sharp Experience
Sharp HealthCare employees worked together to develop the 12 behavior standards after which to model daily actions. The standards uphold the Pillars of Excellence. Each month, the entire workforce focuses on improving one standard. Standards are tied to annual performance reviews.
It's a Private Matter
Confidentiality — Sharp HealthCare protects customers' confidentiality, privacy and modesty in all situations. We are sensitive to the personal nature of health care, and we do everything we can to earn the trust that others place in us. We strive to promote peace of mind and relieve anxiety.
To "E" or Not to "E"
Email manners — Using email may save the sender time, but may not always be the most appropriate or expedient way to communicate. Use discretion in sending, responding to and forwarding email. Remember that electronic messages can be subpoenaed and used as evidence in legal proceedings.
Vive la Différence
Diversity — At Sharp HealthCare, we know that our differences, unique talents and varied backgrounds come together to create a stronger whole.
Increasing skills and competence — Sharp HealthCare is committed to helping its employees, leaders and physicians learn and grow. Professional development demonstrates a desire to continually enhance the delivery of health care. We encourage innovation and constant improvement in efficiency and effectiveness.
Attitude Is Everything
Create a lasting impression — We treat every customer as if he/she is the most important person in our workplace. Our behavior and attitude create a positive first impression that is lasting. We strive to exceed expectations.
Reward and recognition — Reward and recognition are central to the Sharp culture. We express gratitude and appreciation to one another. We celebrate our accomplishments and hard work to make Sharp the best place to work, practice medicine and receive care.
Make Words Work
Talk, listen and learn — We communicate with courtesy, clarity and care in all verbal and non-verbal messages. We listen attentively to customers to understand their needs and to ensure they comprehend information we provide to them.
All for One, One for All
Teamwork — Sharp team members share a common purpose: to serve our customers. We build each other up; we share our successes, failures, information and ideas.
Make It Better
Service recovery — When The Sharp Experience doesn't go right for a customer, we pledge to make things better. We listen and respond with empathy, and apologize for not exceeding expectations. We are proactive in making amends, even in difficult situations.
Think Safe, Be Safe
Safety at work — It is essential that we provide a hospitable, healing, healthy and safe environment at Sharp HealthCare. We identify and report safety hazards promptly, and apply remedies whenever needed.
Look Sharp, Be Sharp
Appearance speaks — When we dress, groom and maintain our workplace with care, we show respect for our customers and give them confidence in our ability to care for them.
Keep in Touch
Ease waiting times — Keeping our customers informed puts them and their families at ease. We are committed to sharing information and acknowledging the presence of our customers at all times.