Sharp Grossmont Offers New “Five-Star Hotel” Guest Services

Sharp Grossmont Offers New Guest Services
Customer service comparable to a high-end hotel is now available at Sharp Grossmont Hospital, thanks to the newly created Guest Services department.

The front-desk area is a five-person department, rebranded and rolled out in December 2011 to enhance the visitor experience at the hospital and make better connections with patients and their families.

A few of the special services offered by the team include writing thoughtful letters on behalf of family members who are located across the country to their loved one in the hospital, staying on the phone with frustrated guests and creating photo flower cards for patients in the Intensive Care Unit.

Guest Services also offer perks to help patients and family members pass the time in comfort, providing them with Nook e-readers, cell phone docking stations and chargers and more. One of the more exciting high-tech amenities being offered are iPod touches, where patients can do video conferencing with loved ones, listen to music, play games and watch movies.

Combining the comforts of home with the most advanced mobile communication devices for patients and families helps provide them with the most comfortable hospital stay possible — the positive letters received by the hospital’s patients is a testament to this care. It’s one more way employees deliver The Sharp Experience.