Crucial Accountability Class

This multiday course teaches a step-by-step process to enhance accountability, improve performance and ensure execution. Learn how to talk about violated expectations in a way that solves problems while improving relationships, which can lead to improved individual, team and organizational effectiveness.

The objectives for this course include:

Before the confrontation:

  • Identify the right problem and decide if and how to deal with it
  • Take charge of emotions by viewing problems through sources of influence

During the confrontation:

  • Describe the problem in a way that sets the right tone for everything that follows
  • Diagnose whether the problem is due to motivation, ability or both
  • Make it motivating without having to rely on power
  • Make it easy by jointly identifying and removing barriers
  • Deal with interruptions and side issues without getting sidetracked

After the confrontation:

  • Determine whether the confrontation is completely resolved
  • Set clear action plans and follow-up methods

To register for this class, call 1-800-82-SHARP (1-800-827-4277), Monday through Friday, from 8 am to 6 pm. Please provide the agent with your name, employee number, entity and department name and cost center number. 

Select a Date

Date & Time Presented by/Target audience Location

Sharp Metropolitan Medical Campus for Sharp Metro Campus Leads and Above

Knollwood Building Room D
7944 Birmingham Dr
San Diego, CA 92123

More info

Sharp HealthCare for Sharp System Leads and Above

Sharp Corporate Office Room 217
8695 Spectrum Center Blvd
San Diego, CA 92123

Full Class

Sharp Grossmont Hospital for Sharp Grossmont Leads and Above

Sharp Grossmont Hospital Rehabilitation Services, Conference Room
5555 Grossmont Center Dr
La Mesa, CA 91942

More info

Sharp Metropolitan Medical Campus for Sharp Metro Campus Leads and Above

Knollwood Building Rooms C-D
7944 Birmingham Dr
San Diego, CA 92123

More info

Sharp HealthCare for Sharp System Leads and Above

Sharp Corporate Office Room 217
8695 Spectrum Center Blvd
San Diego, CA 92123

More info