Crucial Accountability Class for Sharp Grossmont Leads and Above

Starts Wednesday, Oct. 1

Crucial Accountability is a class offered by Sharp University for leads and above. Please call 1-800-82-SHARP to register.

Wednesday, Oct. 1, 1 to 5 pm
Wednesday, Oct. 8, 1 to 5 pm
Wednesday, Oct. 15, 1 to 5 pm
Wednesday, Oct. 22, 1 to 5 pm
See the schedule on a calendar
Sharp Grossmont Hospital
Rehabilitation Services, Conference Room
5555 Grossmont Center Drive
La Mesa, CA 91942
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The program manager will contact you within two business days.

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Presented by Sharp Grossmont Hospital

This multiday course teaches a step-by-step process to enhance accountability, improve performance and ensure execution. Learn how to talk about violated expectations in a way that solves problems while improving relationships, which can lead to improved individual, team and organizational effectiveness.

The objectives for this course include:

Before the confrontation:

  • Identify the right problem and decide if and how to deal with it
  • Take charge of emotions by viewing problems through sources of influence

During the confrontation:

  • Describe the problem in a way that sets the right tone for everything that follows
  • Diagnose whether the problem is due to motivation, ability or both
  • Make it motivating without having to rely on power
  • Make it easy by jointly identifying and removing barriers
  • Deal with interruptions and side issues without getting sidetracked

After the confrontation:

  • Determine whether the confrontation is completely resolved
  • Set clear action plans and follow-up methods

To register for this class, call 1-800-82-SHARP (1-800-827-4277), Monday through Friday, from 8 am to 6 pm. Please provide the agent with your name, employee number, entity and department name and cost center number. 

This course will be taught by Joy Fetherlin and Steve Stagnaro.

Parking Information: Please note, there is free parking available for this class in the Brier Patch Campus parking lot.

Special Instructions

This class is for leads and above only. Please register only for a class date held at your entity. Participants must attend all sessions to complete the training. 

Presenter Information

All instructors are VitalSmarts™ Crucial Accountability™ Certified Trainers. 


Please plan to arrive at least 10 minutes before the start time of the class and give yourself ample time to find parking.

What to Bring

Please bring a pen to class. 

Participants should dress in layers to accommodate fluctuating room temperatures.

A lunch break will be provided. You are welcome to bring food and beverages or visit the campus cafeteria.


This course is Sharp HealthCare provider approved by the California Board of Registered Nursing, Provider No. 70, for 16 contact hours.

Parking Information

Parking is available in the visitor parking structure (No. 2). Parking is free for visits under an hour. For one to four-hour visits, the rate is $3. Fees beyond 4 hours are an additional $2 every 15 minutes with a maximum of $20 a day. A multiday parking pass is available from the parking attendant for $15.