The Sharp Experience Documentary Video: Episode 7

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Transcript

Colleen Murphy, RN: The minute we approach that helicopter, we kick it into gear, because it’s a human life you’re dealing with.

Colleen: Were you still doing CPR?

Male Nurse: Is she still on 02?

Paramedic: Yeah, she is now.

Male Nurse: Take that off.

Colleen: Do you have family coming?

Paramedic: No.

Colleen: Bumps.

Male Nurse: We’re almost there.

Colleen: What they were saying on the radio when this woman was coming in was ST elevation and two leads. She has chest pain, clammy, it’s radiating. What that means to is we have someone with a heart attack happening this very moment.

Male Nurse: Cardiologist here.

Cardiologist: Did you get any history, sir?

Female Nurse: Do you need an EKG?

Male Nurse: She’s in here.

Male Nurse: Heparin; Colleen, you’re giving 5,000 units.

Colleen: The saw that she was in a life-threatening rhythm, so they shocked her twice and got her rhythm back.

Doctor: Patterson family?

Colleen: Can you think of anything more traumatic than being a teenager, watching your mother, maybe for the last time, take off into the air, and hoping that she survives, but not knowing. Not knowing if the last thing you said to her was the last thing you’ll ever remembering saying to your mom.

Doctor: Well it looks like ...

Doctor: P-a-t-t-e-r-s-o-n, Sheryl.

Colleen: We have her fiancé and he would like to see her before she goes to the Cath Lab.

Colleen: All right. She’s right there, she can hear you, so go ahead and…

Male Nurse: Look to your left, sweetheart.

Female Nurse: We’re going to make you feel better.

Doctor: And we need to go in there and open up the artery.

Colleen: She’s in the right hands at the right time. We participate in people’s lives at their most vulnerable, when they’re frightened and when they’re confused. We share those moments with them, and ease them through that horrible time.

Narrator: These are stories told by patients and caregivers of Sharp Healthcare.

Danny: I thought everybody was out to kill me, including people I love.

Kathe, Danny’s Mom: It took me a long time to be able to say, my kid has schizophrenia. 

Debbie: They knew that if they didn’t do something, I was going to die.

Dr. Ricardo Soltero, Nephrologist: You need to have the right kidney removed.

Cora: I’m not happy that this is happening, but I have not shed one tear.

Narrator: These are stories of The Sharp Experience.

Colleen: She’s going into the Cath Lab, and then I’ll tell the doctor you’re out there.

Male Nurse #1: Has she gotten Heparin?

Male Nurse #2: Heparin 5000.

Male Nurse #1: Perfect.

Colleen: Her fiancé and kids are here. They’re in the lobby.

Colleen: The nickname for this is tombstones. Her heart’s struggling to work.

Brian Grennan, RN: Males come in, crushing chest pain, sweating, cold. It can be entirely different in females. They can come in, oh, you know, I have a little, slight little pain here, and it is a big cardiac event.

Colleen: Women really need to call 9-1-1. The worst thing you can be is wrong. And then you go home.

Collin Ramsey, Manager, Cardiac Services: We’re going to put a catheter up to the heart. It goes up through the femoral artery in the right groin and into the coronary artery.

Over Loudspeaker: Does everybody agree?

All: I agree.

Female Nurse: Six … four going in.

Rick Bushore, RN: Oh, I can see the clot right there. Can you see it? That’s a stumped off blood vessel right there. The blood vessel should go all the way down around the heart.

Colleen: What he’s going to do is open that up, and that’s going to fill with blood.

Rick: When we open the vessel up, she’ll say oh, I feel better.

Lisa Burger, Cardiovascular Technology: They’re going to put in an extraction device that’s going to suck the clot out of the artery.

Male, Over Loudspeaker: Go ahead and start suction.

Female, Over Loudspeaker: OK, I’m starting. I’m opening up the catheter.

Colleen: To us here at the control room, she’s lines going through an X-ray machine. To the people in there working with her, she is a woman who is in a life-threatening situation who’s scared, and they’re talking to her, touching her, relieving her anxiety and they’re taking care of more than just the clot. 

Lisa: We reassure them that they’re going to be all right, that we’re doing everything we can. Letting them know every step of the way what’s happening to them.

Rick: Hey, Sheryl? Chest pain and the arm pain both gone?

Sheryl: Yeah.

Rick: Yeah.

Colleen: Before you saw those large tombstones, now this is heart working as it’s supposed to.

Lisa: The vessel’s open now. She’s got great blood pressure. This is a good outcome. I feel so grateful to be able to do what I do every day. There’s nothing more rewarding.

Colleen: Every day, you know you’ve made a difference. Every day, you’ve touched a life.

Female Nurse: OK, sweetheart, we’re going over to the ICU.

[Six hours later, Medical Intensive Care]

Sheryl’s Son: We had no idea it was a heart attack, we just knew her chest was hurting real bad. We got here, and we all just started crying. Longest hour of my life. It was hard seeing her in that much pain. She wasn’t the same color and she looked like she was going to leave us. I’m just happy she’s a very strong woman, and I love her so much.

Colleen: We’re bringing the best of who we are to our patients. We bring the best technology, caring; everything we do is done for that patient, every time, every day.

Dr. Nassir Azimi, Interventional Cardiologist: Not many people can say that they touch people in the ways that we touch people, with catheters inside their hearts. That’s a physical touch. But I say, go beyond that to a more emotional connection, the human touch.

[singing]

Cora: I’ve always been a person who’s been healthy as a horse. If I’ve had three headaches in my life, that’s a lot.

Friend: Hi, Cora.

Cora: How are you doing?

Friend: I’m all right, how are you?

Cora: People have been telling me, Cora you’re losing weight. I weighed 120, and I was down to 99.7. I said, I don’t like this at all. And that was the beginning of finding out that something is amiss in there.

Dr. Soltero: What they found on your analysis and your ultrasounds is that you’re, you have a mass in your right kidney.

Cora: Yes.

Dr. Soltero: OK. Now, it’s very likely that that mass in the right kidney is cancer. OK. The concern is that renal cell cancer can actually affect the other kidney.

Evonne, Cora’s Daughter: I’m a little discouraged about that, because I thought everything was going to be fine, but I’m seeing now that it’s not.

Dr. Soltero: Yeah, we have a situation where you need to have the right kidney removed. Your left kidney may not be able to work at that elevated—

Cora: You mean I’m going to have to go on dialysis?

Dr. Soltero: Well, it’s possible. OK?

Cora: Yeah, I’ll just take one of Smitty’s kidneys. He don’t need two.

Dr. Soltero: That’s right, he doesn’t need two of them anyway.

Smitty, Cora’s Son-in-Law: And put me on dialysis, right?

Dr. Soltero: Patients with positive attitudes can actually deal with their, with complications if they arise, much better than patients who are always negative.

Cora: I’m not happy that this is happening to me. I don’t want to go rip-rah, I’m glad, but I have not shed one tear. I’m just stretching out on faith, counting on that same faith that has brought me, you know, these 78½ years to take me further.

Dr. Julian Anthony, Urologist: Hello.

Cora: Hello, hello.

Dr. Anthony: How are you?

Cora: I’m good.

Dr. Anthony: Good.

Dr. Anthony: When you’re going to remove a kidney for cancer, the concern is, do you have a functioning kidney on the other side that is going to keep you off of dialysis. Your left kidney does not look absolutely normal. And what we found was some swelling of that kidney, and the kidney does not work as well as the right kidney, but it does work. The left kidney had about 30% function, and I expect some compensatory takeover over time, but even at 30%, she should be able to get by.

Cora: My left kidney is going to work well. Something within me just tells me you’re proficient, you know what you’re doing, you’ve done this a couple of times before.

Dr. Anthony: It’s a journey, not only from an emotional aspect, but it’s also an educational one. As a physician, you have to take that journey along with them.

Allison, Cora’s Granddaughter: I don’t think I’ve been up this early since drill team days. They were concerned about the left kidney, and so it’s like, well what about transplants, you know. And I was like, you can have mine, it’s on sale, 99 cents a pound. I just try to make her laugh, keep her positive, because she loves joking around.

Cora: You do good work, right?

Crystal Hakes, RN, Ambulatory Care: Yes. [laughs]

Crystal: My job is to get them ready for surgery, but also to make sure they’re comfortable. They’re nervous when they come in. So, the kinder you are, the gentler you are, the more pleasant it is for them.

Crystal: There you go.

Cora: Oh, man.

Crystal: It’s the little slice of heaven.

Evonne: Give me some of that warmth, huh?

Crystal: Do you have a preference for where I put your IV? Other than my arm?

Allison: We were waiting for this day, so, here it is.

Crystal: We love having family in here. They’re just a few feet away from the operating room, phone on the wall. They can speak to the charge nurse.

Crystal: I’m with you, I told you, all day.

Dr. Anthony: We’re going to be doing a laparoscopic nephrectomy; we’re going to remove her right kidney. Years ago, these procedures were done through an open incision, either an incision underneath the rib cage, or an incision along the lower rib. And now we’re doing it just through the individual port sites, which heal very nicely. Beauty pageants, bikinis, those are all possible after this procedure.

Dr. Soltero: She’s 78. There is a history of hypertension, cardiac risk factors that could arise.

Dr. Anthony: If I was doing this open, one would have to consider whether she would be able to recover or not.

Dr. Soltero: But we always approach it as positively as we can, and we always prepare for the worst.

Female Nurse: Lights out.

Dr. Anthony: So here’s her kidney mass right here. The kidney’s almost out.

Dr. Anthony: We’re going to be extending one of our port sites, one of our holes. We extended a couple of centimeters, and then we actually remove the kidney through that.

Dr. Anthony: Get a bag.

Nurse: Yes. Here’s the kidney.

Allison: Hi, doctor.

Dr. Anthony: We’re all done.

Dr. Anthony: Elderly people do tend to recover quicker with a laparoscopy, as opposed to open surgery. I’ve had many patients who go through this procedure who are out of the hospital in two days, and are feeling back to normal in two weeks.

Evonne: Hey, it’s all over Mom.

Allison: You made it!

[One week after surgery.]

Cora: Oh, let’s see, what do I want? I never had any pain. If I pulled too far this way or that way, there was discomfort, and discomfort to me is ooh. Now pain is ow, ow, ow! And I didn’t have that.

Cora: Oh, boy.

Cora: I went in Wednesday morning and Friday afternoon I was checking out. It’s a good feeling to have this mess behind me. I weighed in at 99.7. And now, I’m 109 pounds. Getting fat! [laughs]

Cora: The storm is over now. I’m back home and you know, I’m going to get back to normal and everything’s going to be all right. Be it ever so humble, there’s no place like home.

Narrator: Stories of The Sharp Experience is brought to you by Sharp, San Diego’s health care leader. The new Sharp Memorial Hospital is San Diego’s first hospital designed with all private rooms. Opening in January, it’s the next step in Sharp HealthCare’s journey to transform the health care experience. To choose an affiliated physician, call 1-800-82-SHARP, or visit Sharp.com. 

Colleen: There really is a difference here. This is an organization of over 18,000 people.

Doctor: No pain in the ear?

Female Patient: No.

Colleen: All unified in their commitment to making health care better.

Doctor: He didn’t lose consciousness?

Mother of Young Patient:No.

Doctor: ¿Como estás?

Young Male Patient: Bien.

Doctor: ¿Bien?

Colleen: We’re people taking care of people. And that’s what we call The Sharp Experience.

Debbie: When you’re laying there, and you just hear this tick-tick-tick-tick going on, it’s kind of scary, and there go my batteries. I have to change. This part here supply the power from the batteries to my drive line, which is hooked to the heart pump inside of me.

Debbie: Hi, doc.

Dr. Brian Jaski, Interventional Cardiologist: Hi. How are you?

Debbie: How are you doing?

Dr. Jaski: Good to see you. Good.

Dr. Jaski: Debbie has had a long history of heart problems that go back to her 20s, as she developed symptoms related to genetic impairment of her heart muscle.

Debbie: It got to the point where I was in a wheelchair, and I had an oxygen tank. They knew that if they didn’t do something, I was gonna die.

Dr. Jaski: She needed several heart surgeries in the 1980s. The surgeries were lifesaving. The excellent doctors who had been taking care of her were realizing they were hitting a wall with conventional medications, pacemaker devices, and felt that she should be referred to Sharp Memorial. This time to save her life, she needed a Left-Ventricular Assist Device.

Suzanne Chillcott, RN, Mechanical Circulatory Support: Debbie has a HeartMate® II, Left Ventricular Assist Device. This is exactly what’s inside Debbie, tucked up under the ribs. This part here is sewn to the left ventricle. This part here is cut to fit to the aorta. Her native heart’s still in there, still beating and everything. We have 11 different types of devices. Nobody has this depth of a program that has long-term LVAD support. It’s a whole team of people that are taking care of these patients. Cardiologists, cardiovascular surgeons, endocrinologists and home health nurses.

Debbie: Come on in. Let me get this for you. It’s good to see you.

Suzanne: And the drive line is how we get the power into the pump. The drive line we tunnel across your abdomen and bring it out over here. 

Debbie: The LVAD gives me a lot more confidence. When I didn’t have this LVAD, I felt like my time could come any moment.

Debbie: OK, thank you.

Chris McGovern, Home Health Nurse: Debbie has one of the most positive attitudes of anybody I’ve known in my life, not just a patient. And you look at her, and you think oh, she’s doing great. Well, she is doing great, but she’s been through hell.

Debbie: It’s been a tough road, but I’m not going to lie, there’s been things that have been tough.

Suzanne: We have over 30 people on pump, and every year we host a summer barbecue for them, with them and their families, in my backyard.

Male Patient: I call it my baby. It goes everywhere with me.

Debbie: It feels like I’m carrying around a baby. It’s a good thing for us to get together and get a bunch of tips from everybody.

Female Patient: It’s just wonderful to think that I’m alive. I mean, I’m just so thankful.

Suzanne: Most of these patients, they know how close they were to death. Some of them actually died. They get to that point, where they have a cardiac arrest, and so life is much more precious. They don’t take anything for granted any more.

Dr. Peter Hoagland, Cardiologist: It takes incredible courage on the part of these people, to have stepped into the unknown. I mean, these people are astronauts. They are breaking new technological ground, being supported by an electric heart. And it takes tremendous courage, and to live life like this.

Debbie: This power base unit is what I hook up to at nighttime. I’m pretty much stuck in the bedroom, because it only goes as far as this cord will go. If the power goes out, this machine screeches really loud, so that I’m able to have time to switch to batteries, and then San Diego Gas & Electric has been notified that I survive off of this, so we’re one of the first ones to get power back.

Dr. Jaski: To give her her best long-term option, it is necessary for her to go over that next step, which would be a heart transplant.

Debbie: I would like to get my own heart again.

Dr. Jaski: There was, however, a snag. She had contracted hepatitis C from one of her blood transfusions from years before.

Debbie: This past year, I did treatment with Interferon to see if I could get rid of the hepatitis. You give yourself a shot once a week. If you can imagine what you feel like when you have the flu, just picture that every day for a whole year. I didn’t want anybody around; I didn’t feel like celebrating Christmas, Thanksgiving, Easter, none of that.

Dr. Jaski: If there has been no recurrence of hepatitis, she would potentially be a heart transplant candidate.

Debbie: I now have to wait six months to see if it really worked.

[Debbie and her family go camping.]

Debbie: As soon as they took me off Interferon, I have been doing great.

Larry, Debbie’s Husband: Deb’s power base unit is right back here, and we have it plugged in, these extension cords and plug into an outlet over there.

Debbie’s Daughter: You have to wear the helmet. Or you could get hurt.

Debbie: Yeah.

Debbie’s Daughter: The brakes are on the handles!

Debbie: It’s the first time I’ve been on a bike for quite a while. Before the LVAD, I could not do it at all. I wouldn’t even think about it. This makes me feel good today. I feel like a kid again.

Larry: You look like a kid again.

[singing]

Debbie: When things were going pretty bad for me, one of the doctors said, “Debbie, you’re sick enough now, you could die. But if you get the right attitude, I believe you can go on for a very long time.” And I love life. I want to be here for a long time.

[Three months after Debbie’s Interferon treatment.]

Debbie: I had a blood test a week ago. And what I’m hoping to find out is that I’m undetectable of the hepatitis C, and then they’ll test me again in October, and if I’m undetectable then, then I have a chance to be put on the heart transplant list. I said a prayer coming here, because maybe it’s not meant for me to have this heart transplant, even though I do want it really bad.

Debbie: This is the part where you feel like your heart stops, is the waiting. It’s like, come on. You don’t know how bad I want to hear it.

Debbie: Hi, Dr. Politoske.

Dr. Douglas Politoske, Gastroenterologist: How are you feeling off the Interferon?

Debbie: I’m feeling great. It took about three weeks, but I do feel like myself again.

Dr. Politoske: Back to normal, good. Well, I know the most important thing you’re here for is the blood results, so I don’t want to keep you waiting.

Debbie: Oh, OK.

Dr. Politoske: But so far it’s negative. Yes, it is. You know, so the treatment has worked up to this point, so we’ve got to keep our fingers crossed, but that’s good news.

Debbie: Thank you so much.

Dr. Politoske: You put a lot into getting there.

Debbie: Oh God, I told people, I said, it feels like my heart’s just going to stop, just wanting to hear the news.

Dr. Politoske: I know.

Debbie: Thank you so much for good news. I’m going to give you a celebration hug. So three more months.

Dr. Politoske: Yup, three more months.

Debbie: I can do it.

Dr. Politoske: I know.

[singing]

Narrator: Stories of The Sharp Experience is brought to you by Sharp, San Diego’s health care leader. The new Sharp Memorial Hospital is San Diego’s first hospital designed with all private rooms. Opening in January, it’s the next step in Sharp HealthCare’s journey to transform the health care experience. To choose an affiliated physician, call 1-800-82-SHARP, or visit Sharp.com. 

Boy #1: I was surfing, and there was like some sort of rock, hard thing, and I fell on it, my foot hit it, and then I just felt pain.

Boy #2: I was surfing at the hotel, in the beach, and I was walking out and I stepped on a rock.

Katy Green, RN, Manager, Emergency Department: They come in with sprains, bruises, lacerations. Stingray injuries are pretty prevalent in the summertime.

Rebecca Osgood, RN: They think that they’ve been bitten by something, and they come in pretty frightened. There is venom, and it’s very painful. And it gets worse and worse and worse, and so we calm them down, we put their foot in hot water. And you need a tetanus shot.

Doctor: This is a stingray, and it hides in the sand. And when you step on it like that, it comes up like this. Boink. You can have that stingray.

Mother of Young Patient: Wow.

Doctor: So you can show everybody how it happened.

Muriel Rakotomahanina, RN: These puppets come from a volunteer that works in the hospital. And at times she’s been a patient here herself. You know, it breaks the ice. The fear of the emergency room. Look at this little pig. It’s like the cutest thing. But this is just her way of giving back to her community.

Rebecca: We get a lot of people from the Convention Center, everybody from downtown. A lot of the hotels recommend us, even people from North County.

Katy: We do the tough medicine, too.

Katy: Tell me what happened today.

Female Patient #1: I have a seizure disorder. 

Katy: OK.

Female Patient #1: I had a seizure in the car.

Muriel: You have to be attentive, you know, to what the questions and their concerns are.

Female Nurse: Now she had a fever of 104.

Muriel: Ooh. Is there any other concerns that you have right now?

Female Patient #2: I just want to feel better.

Katy: We get surfboards, bikes, skateboards, injuries of that kind. But they’re people, not just the injured ankle.

Female Nurse: We’re going to take three quick pictures of your ankle.

Muriel: Sometimes we just tend to go, go, go, but you put yourself in their shoes.

Dr. Richard Prince, Emergency Medicine: Good news is, there’s no fracture. But that doesn’t mean there’s nothing wrong with you. Sprains can take four to six weeks to heal. What a sprain is, it’s ligaments that get stretched, OK? And so they lose some of their tensile strength. And when they’re partially torn, they can be completely disrupted with another injury that wasn’t as serious as the first.

Muriel: So we are in a position to empower these teenagers to be in charge of their own health. And that’s where we play a part.

Teenage Male Patient: So when do you recommend getting off the crutches and just walking?

Muriel: A patient that needs a crutch, we would show them how do you use it safely.

Female Nurse: The hurt foot and put it in front. Hurt foot first.

Teenage Male Patient: Like this?

Female Nurse: Yeah.

Katy: Well, we have a lot of folks who get injured, they come to the ER, we get them the care that they need at the moment to put them back together. We’d like to get them back home.

Young Female Patient: Bye.

[“Take Me Out to the Ballgame” music]

Kristin, Shortstop: We’re the Sharp Sluggers, and we are from Sharp Hospital outpatient, and we come out here and have fun and do the best we can.

Betty Templeton, Psychiatric Rehabilitation: Everyone on the team has been a part of Sharp Mesa Vista. Everyone here has a mental illness.

Players: Good game.

Danny: Do you want to know what it was like when I was first hospitalized? I was really, really paranoid, and so I was scared of everybody. I thought everybody was out to kill me, including people I loved.

Kathe: Scared to death of me sometimes that when I’d hug him, I was going to break his neck, and he actually told me that … it was just … what a horrible disease.

Danny: My doctor said I have schizoaffective disorder, depressive disorder and OCD.

Kathe: He had been having psychological problems with depression and anxiety and stuff, and then he had a psychotic break. He was going to go to Sharp Mesa Vista’s outpatient program, and they interviewed him and said, “He’s in bad shape. He has to go upstairs.” Which is inpatient. So wait a minute, you can’t do that. And then the vision of “One Flew Over the Cuckoo’s Nest.” Leaving your preschooler hanging on to your leg, “don’t go, don’t go,” is nothing compared to your teenager just being so scared, “you can’t leave me here.” And, but once I got inside and found out how nice it was, how good the people were.

Danny: I just wish people were more accepting and understanding, because it’s pretty tough. It’s pretty tough.

Kathe: It took me a long time to be able to say, my kid has schizophrenia. But now, I tell people. You’ve got to get out there and fight the stigma, because it’s you and me, it’s our kids, and it shouldn’t be hidden.

Trolley Operator: Park Boulevard. San Diego Trolley.

Kathe: He’s living on his own in a studio downtown, but activities of daily living is still a struggle.

Danny: I had trouble walking around in supermarkets because of the tiles. Like, here’s a black tile, a white tile, a blue tile, and they’re in weird patterns, and I had to walk in certain patterns, and it was really scary, because I’d get to the end of one pattern, and I couldn’t go to the next one. And now, when I have my own apartment, I know they only deliver the mail once a day, but pretty much every time I go in there, I go to my mailbox and check it. And I say I like junk mail, because it proves that I exist. A lot of times, I feel like maybe I don’t exist. And maybe this whole world is an illusion, and then I’m like, well, if it is, I’ve just got to keep living in it, the best way I can.

Danny: I have an apartment, so that makes me the head of my household, even though it’s just me and a teddy bear or something.

Dr. Christopher Morache, Psychiatrist: When I first met Danny, he was still living at home, and was terribly, terribly depressed. And now, when I think of Danny, I think of someone who goes to ComicCon, someone who rides the trolley and makes friends on the trolley.

Danny: She’s right. You’re not your diagnosis. I have a lot of problems, but …

Dr. Morache: The long haul of recovery is through therapeutic intervention. Sure, I give them medications, but what they really need to stay healthy is some type of healthy interaction with somebody.

Betty: Most people don’t realize that Sharp Mesa Vista is the largest private behavioral health facility in the state of California.

Betty: I’ve heard them say, I live for that softball. Every interaction I have with them is, how many more days until we play softball?

Male Patient: Here we go. Here we go. We’re playing.

Lisa, Right Field: You guys are going down.

Lisa: What a wonderful program to build relationships, to build confidence and to feel good.

Player: Come on, Danny.

Players: Go Danny, go!

Players: Oh yeah, oh yeah.

Players: Go, go, go.

[cheering]

Danny: It’s so great. All the problems and stuff in my life, like go away when I’m out there.

Betty: Managing the illness is a day-to-day thing, and the only role they have is being a patient, so we’re trying to move them outside of that, integrate them back into the community and just living again, outside of that illness.

Lisa: I’m not, I’m not going to tell you my diagnosis. Because you know what? I want you to know me as Lisa. Yeah, I do have symptoms of my diagnosis, but you know, I’m Lisa, and that’s who I want people to know me as.

Betty: Good game, honey.

Players: Good game.

Danny: We’re just regular people, trying to live the best way we can.

Female Patient: Nice hitting, Danny.

Danny: Thanks.

Betty: There is always hope. Always. Always.

Colleen: We encourage a culture of quality, of caring, of doing the best we can for our patients and each other.  It’s an expectation, it’s a desire we all have to do the best every single time. Our patients are our primary focus.

Sheryl: I don’t remember the helicopter, except for the rumbling. I don’t remember half of it.

Doctor: Patterson family?

Sheryl’s Son: She wasn’t the same color, and she looked like she was going to leave us.

Sheryl: I remember the doctor saying, we have to unblock an artery, and it was just a flash. I could hear these guys crying, but I was hurting so bad. I’m making blankets for each of the kids, and when they have a baby, they’ve got to wrap them in that blanket at least once.

Sheryl: Hey, Dr. Kotev?

Dr. Azimi: The best part is seeing them a week later, doing well, and saying, thank you.

Sheryl: I don’t remember a lot of faces.

Nurse: We remember you though. It’s great to see you up and looking so wonderful. Thanks for coming back to see us. That really makes it special to us to see you up and doing so well.  Thank you.

Dr. Azimi: The Sharp Experience is emotional connection.  Be a human being, be a friend.

Announcer: Sharp Healthcare is not for profit, but for people.

Sheryl: Take time to hug, and tell people how you feel. I look at things different because I came so close to never seeing my kids again.

Announcer: Sharp is among the few organizations in America to receive the Malcolm Baldrige National Quality Award.  Access to Sharp Healthcare begins when you choose a physician at 1-800-82-Sharp or at Sharp.com.