Last update: 2021-07-29
Many visitor policies have changed during this time. Please find answers to frequently asked questions about visiting our hospitals, clinics and doctor offices; how to contact a loved one at a Sharp hospital; and cancellation of classes, events and hospital tours.
- What is the visitor policy at Sharp hospitals?
- How can I contact a loved one who is a patient at a Sharp hospital?
- What are the requirements for support people at Sharp Rees-Stealy clinics?
- What are the visitor policies at SharpCare and Sharp Community doctor's offices?
- Do I have to wear a mask at Sharp facilities?
- Are Sharp classes, events and hospital tours canceled?
What is the visitor policy at Sharp hospitals?
While it is safe to come to any Sharp facility for your medical needs, we have implemented the following visitor policies at our hospitals to protect those who are most vulnerable.
Please talk with your loved one's nurse to coordinate when and how they can receive visitors. Requests for a support person to assist a patient during their hospital stay and anyone visiting must be approved in advance.
Support people serve as an advocate for the patient and help the patient decrease their anxiety, understand their treatment plan and make decisions about their care.
- Support people and visitors must be at least 18 years old.
- Support people are allowed for all inpatient units and for patients with physical, intellectual and/or developmental disabilities and patients with cognitive impairments.
- The length of visiting time allowed for support people will depend on patient need.
- Visitors are allowed from 10 am to 6 pm and limited to 2 hours.
- No children are allowed in the lobbies of Sharp emergency departments and Sharp Mary Birch.
Support people/visitors must follow infection prevention policies and:
- Have no symptoms of illness (including respiratory illness)
- Be screened prior to entry
- Perform hand hygiene upon arrival, in the patient room and when leaving the room
- Wear approved face covering at all times
- Remain in the patient room for the entire visit and notify nursing staff when ready to leave; going to the cafeteria or any other area of the facility is not permitted
Guidelines for specific patient areas:
- ICU patients: 1 visitor for up to 2 hours between 10 am and 6 pm, in addition to 1 support person
- Surgical patients (outpatient and inpatient): 1 surgical support person can be present with the patient on day of surgery, day of discharge and for discharge teaching
- All other inpatient areas: 1 support person allowed; a second support person or visitor from the same household may be permitted if space accommodates. Only 1 visitor per double room at a time.
- Sharp Mesa Vista: 1 adult is allowed to visit an adolescent patient
- Women's services: 1 support person or visitor allowed
- Maternity patients: 2 support people allowed; a doula may be permitted in addition if prior arrangements have been made and distancing allows. If the patient tests positive for COVID-19, the support people must remain in the patient's room but should wear a mask at all times. No in and out privileges will be allowed.
- NICUs: 2 designated support people may visit at the same time.
- Sharp Mary Birch: Support people must be the same 2 people throughout the patient's stay. Only parents or legal guardians with infant identification bands will be allowed in Sharp Mary Birch's NICU. No other visitors or siblings are permitted at this time.
All patients and visitors are encouraged to wear their own face covering upon arrival to a Sharp facility. Patients with influenza-like illness or those wearing gaiters, bandanas, single-layer cloth masks or masks with exhalation valves will be given a standard mask.
How can I contact a loved one who is a patient at a Sharp hospital?
We understand it's difficult to be unable to visit family and friends in the hospital, so we've set up a process for loved ones to connect via video chat.
If you would like to speak with a loved one at a Sharp hospital, please call the hospital and ask to be connected to a nurse on the patient's floor. Let the nurse know that you would like to set up a video chat. We are supplying tablets for patients to use for video chats, and our nursing staff will provide instructions on how you can connect.
To connect with a loved one who is a patient in a Sharp hospital, consider sending an e-card. Your personalized e-card will be printed at the hospital and hand-delivered to your friend or family member.
What are the requirements for support people at Sharp Rees-Stealy clinics?
We have implemented new policies when visiting Sharp Rees-Stealy clinics for the health and safety of all. If you have scheduled an in-person visit, we require that you:
- Wear a well-fitted mask that covers your nose and mouth at all times while you are in the clinic. If necessary, we will provide you with a nonmedical mask to wear for the duration of your visit unless instructed otherwise. If a child is too young to wear a mask, they should be in a stroller covered with a thin blanket.
- 1 approved support person is allowed to accompany a patient to any visit. An additional support person may be considered, if medically necessary. Support person is defined as a family member, caregiver or friend appointed by the patient who is included as a member of the care team and accepts mutually agreed upon patient care responsibilities during and between specific episodes of care.
- Support people must be approved prior to your appointment, follow all screening protocols, and practice all masking and social distancing requirements in waiting areas and exam rooms. Visitors are not yet permitted.
- Parents bringing children to pediatrics or pediatric rehabilitation appointments are allowed to bring 1 sibling visitor – masked or draped appropriately – when childcare issues make it difficult to bring only the child receiving care. Physical distancing must be followed. Physician discretion should be used and will supersede this guidance. Further, parents/guardians may bring 1 support person for appointments of children up to 2 years of age.
- For obstetric visits, the expectant mother may bring one adult support person to her visits. No children are permitted.
- Contact your provider for guidance before your visit if you have COVID-19 symptoms.
- If you have not performed your COVID-19 self-screening before you arrive, please review the symptom list on the sign posted at the entrance. Do not enter the building until you have performed your self-screening.
Please bring a photo ID, proof of insurance, list of current medications (or medication bottles) and, if seeing a pediatrician, immunization record.
We realize this may not be easy for our patients and that some circumstances will warrant exceptions to this policy. Thank you for your understanding.
What are the visitor policies at SharpCare and Sharp Community doctor's offices?
Please contact your doctor's office before coming to your appointment to find out if there are any new policies in place.
All patients and visitors are encouraged to wear their own face covering upon arrival. Patients with influenza-like illness or those wearing gaiters, bandanas, single-layer cloth masks or masks with exhalation valves will be given a standard mask.
Thank you for your patience and understanding.
Do I have to wear a mask at Sharp facilities?
Face masks are still required at all Sharp facilities, by order of the California Department of Public Health.
Are Sharp classes, events and hospital tours canceled?
We have transitioned many of our classes and seminars to a virtual experience. Please call us at 1-800-82-SHARP (1-800-827-4277) and select option 2 to learn about webinar offerings. Hospital tours are canceled at this time. Because CPR and advanced resuscitation classes are intended for health care professionals who need their annual recertifications, we are not canceling these important programs.
Since we are unable to offer hospital tours at this time, we have created virtual tours for mothers-to-be who are delivering at Sharp Chula Vista Medical Center, Sharp Grossmont Women's Health Center and Sharp Mary Birch Hospital for Women & Newborns.