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Classes and Events

Enhancing the Patient Experience Class (Medical Practice)

Learn how to enhance patient experience at this class for Sharp Rees-Stealy leads and above.


Sharp Corporate Office

Room 217
8695 Spectrum Center Blvd.
San Diego, CA 92123
Get driving directions
Tuesday, July 3, 1:30 to 3:30 pm

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  • 9 spaces remaining
  • Registration closes July 2

Presented by Sharp HealthCare plus

Learn how the tools of The Sharp Experience enhance the patient's perception of care in your medical practice at this free workshop for Sharp Rees-Stealy Medical Group leads and above.

We will review the following topics:

  • The Sharp Experience journey
  • Medical practice touch points
  • On-stage/off-stage
  • The Five Fundamentals of Service (AIDET)
  • Service recovery
  • The voice of the customer

Cancellation Policy plus

If you need to cancel your registration for this event, please call 1-800-827-4277 Monday through Friday, 7 am to 7 pm, or log in to your account to cancel online.

Parking Information plus

Free visitor parking is available from the lot entrance on Spectrum Center Boulevard. Employee parking is available in the front, back and side of the Spectrum building. The four entrances on Tech Way require an activated employee badge.

Presenter Information plus

Susan Murray, BSN, RN, Sharp Experience specialist

Course Recommendations plus

This course complements the Understanding the Patient Experience Press Ganey class.

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