Learn how the tools of The Sharp Experience enhance the patient's perception of care at this free workshop for hospital-based leads and above.
We will review the following topics:
- The Sharp Experience journey
- Hospital touch points
- The Five Fundamentals of Service (AIDET)
- Service recovery
- The voice of the customer
If you need to cancel your registration for this event,
please call 1-800-827-4277 Monday through Friday, 7 am to 7 pm, or log in to your account to cancel online.
Free visitor parking is available from the lot entrance on Spectrum Center Boulevard. Employee parking is available in the front, back and side of the Spectrum building. The four entrances on Tech Way require an activated employee badge.
This course complements the Understanding the Patient Experience Press Ganey class.