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Classes and Events

Understanding the Patient Experience: Press Ganey Class (Medical Practice)

Fee: Free

This course is an introduction to why and how we measure the patient experience at Sharp HealthCare. The course will focus on the Press Ganey tools and resources for measuring and tracking patient satisfaction. It is designed specifically for Sharp Rees-Stealy leads and above.

We will review the following:

  • Importance of the patient experience
  • ACO CAHPS and physician transparency
  • Survey process and methodology
  • Accessing and interpreting patient satisfaction data

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