Walk in to a Sharp vaccination clinic to get your COVID-19 vaccine
Doctor's office
Enter your doctor's name to get office information.
Find labs in your network
Enter your primary care doctor's name to find labs in your network.
Find urgent care centers in your network
Enter your primary care doctor's name to find urgent care centers in your network.
Verify your medical group

Refer to your insurance card or call your insurance provider to determine your medical group.

You can also search for your primary care doctor to find the medical group you and your doctor belong to.

Driving Directions
Update Information
Forgot Password

Please enter your e-mail address.

Sharp Health News

An angel in the customer care department

June 6, 2018

An angel in the customer care department

Kevin Cook (center) with his Guardian Angels (L-R): Shawna Fallon, senior director of development at Sharp Memorial Hospital; Dr. Edward Huynh; Ana Barroso; Dee Smith; and La’Quetta Glasper.

When you call a company’s customer service line, you don’t expect to meet an angel. But that’s exactly what happened to Kevin Cook when he reached out to Sharp Health Plan’s Customer Care department in a time of need.

It was 2015 and Cook had just retired from working for the City of San Diego. He was receiving cancer treatments at Sharp, needing regular appointments and medication — and paying his monthly health care premiums.

A few weeks before his upcoming appointments, Cook received a letter from his health insurer, Sharp Health Plan, stating that his coverage was going to end in one month.

“I had three doctor appointments, a CT and MRI scheduled within a week and a half after the termination date,” Cook recalls. After weeks of phone calls, Cook discovered that his former employer had mistakenly recorded his information, explaining why Sharp Health Plan had not been receiving his payments.

With days left until he needed to access care and treatments, he called Sharp Health Plan’s Customer Care department. That’s when he met La’Quetta Glasper.

Glasper resolved the situation in a single phone call with Cook. During the call, she contacted multiple departments, going back-and-forth between them to get his coverage on track. “She came back on the line several times to apologize for the wait, but also told me what she was doing,” Cook says. “I felt she really cared about what I needed, and went beyond the call of duty to make sure the errors were corrected.”

After confirming with Sharp Health Plan’s enrollment department that Cook’s account was reinstated, Glasper needed to make sure his coverage was truly active. She contacted Cook’s pharmacy to verify that his prescriptions were good to go. They looked up his information and gave her the green light. He could pick up his medicine within the hour.

Moved by Glasper’s compassion, Cook recognized her as one of his Guardian Angels — twice. Sharp’s Guardian Angel program allows grateful patients to make donations in honor of the Sharp caregivers who deliver The Sharp Experience. It was in honor of Glasper and other outstanding caregivers that Cook made two pledges with the Sharp HealthCare Foundation, totaling $3.5 million, to name the Kevin H. Cook Infusion Center at Sharp Memorial and to benefit oncology programs and services at Sharp Rees-Stealy Medical Centers.

At a Sharp HealthCare Foundation board meeting in fall 2017, Glasper was finally able to meet Cook in person. Cook shook her hand, thanked her and gave her a hug.

“You never know who’s on the other side of the phone when you speak to people on a daily basis,” Glasper says. “You’re not thinking about their socioeconomic status, you’re just focused on doing the right thing, and helping them get the care they need.”

Learn more about Sharp’s Guardian Angel program, and how you can recognize a caregiver or team member who made a difference in your care.

You might also like:

Choose the doctor who's right for you.

At Sharp, we make it easy to find an exceptional doctor — right where you live and work.

All Categories
Contact Sharp HealthCare
Call us


For medical or psychiatric emergencies, call 911 immediately.

Email us

Please do not use this form to convey personal or medical information.

How would you like to be contacted?
Date of birth

Find other numbers

View our phone directory

What's This?

These important numbers are located on your billing statement.

Find your Sharp Rees-Stealy account number

Find your SharpCare account number

Find your SharpCare account number
What's GDPR?

The General Data Protection Regulation (GDPR) governs the processing of personal information gathered from individuals while they are in the European Union (EU) and parts of the EEA (European Economic Area, which currently includes Iceland, Lichtenstein and Norway).

We are sorry, but we are unable to process your price estimate if you live or are travelling within the EU or affiliated nations.

What's This?

Many surgery and procedure names sound similar. If possible, please provide the current procedure terminology (CPT) code, which can be found on the order from your doctor.

If you cannot provide the CPT code, please contact your doctor's office for the CPT or a detailed description of services.