It happens at Sharp HealthCare facilities each and every day: a trained and alert caregiver intervenes on behalf of a critically ill patient, providing care that saves that patient's life.
But what about when the caregiver is not, by definition, a caregiver — but rather a member of the housekeeping staff? And what if the patient isn't even a patient — but rather a visitor seated on a bench outside the hospital, exhibiting signs of distress?
Then the intervention and rescue is an act above and beyond; and a critical Sharp Experience.
Housekeeper Beatriz Solis was cleaning the lobby of Sharp Coronado Hospital, when a woman entered and told her there was a person outside on a bench who did not look well. Solis immediately grabbed a nearby wheelchair, found the ailing visitor, placed her in the chair with the help of the other woman, and rushed her around the corner into the Emergency Department.
In the ED, staff quickly administered a central line, intubation and ventilation to the woman, who was suffering what was revealed to be a massive bilateral pulmonary embolism.
"We all believe that the patient was only a few minutes away from losing her life, alone, on that bench," says Muriel Ho, a registered nurse with the Sharp Coronado Emergency Department. "It is one thing to be in the right place at the right time; but it is another to do the right thing. That's what Beatriz did."
For her quick and effective action, Beatriz received special acknowledgement from Sharp Coronado administration, as well as Sodexo's Presidential Citation Award. Hospital staff gathered donations toward a Guardian Angel gift in Solis' name, making her a rare non-clinical recipient of that award. And while grateful for the recognition, she is more grateful for the opportunity to help.
"For 15 years I have worked at Sharp Coronado, and every day I am amazed at the work of our nursing staff, how caring they are toward patients and their families," says Solis.
"I have always considered myself a member of the team; I always try to talk with the patients, listen to their stories — sometimes even pray with them. But this time I had a chance to do a little something extra. I am so thankful for that."