Pillars of Excellence Awards
2014 Pillars of Excellence Award Winners
Our 2014 Pillars of Excellence Award winners represent the spirit and aspirations of The Sharp Experience.
Quality Pillar winners
Stephanie Brooks, Sharp Grossmont Hospital
To promote patient safety, improve efficiency and respect patient rights, Stephanie led the implementation of several performance improvement projects, including a standardized labeling system for anesthesia medications, bedside admitting in the OR, and a process to identify blood refusal patients. Her efforts improved processes and standardized workflows — ultimately creating a safer and more efficient environment for patients and caregivers.
C a Difference in C Diff, Sharp Coronado Hospital
To reduce the occurrence of C. Diff., a serious infection typically acquired by hospitalized patients, the pharmacy team used evidence-based medicine to proactively contribute to the patient treatment plan. By promoting probiotics and developing an Antibiotic Stewardship Program, the team significantly decreased C. Diff. rates — and spread this best practice to Sharp Chula Vista, impacting even more Sharp patients.
Community-Based Care Transitions Program, Sharp HealthCare System Services
To engage and activate high-risk, hospitalized Medicare beneficiaries to better manage their health and reduce readmissions, Care Transition coaches work directly with patients to ensure they have the tools and knowledge they need. Through hospital and home-care visits and phone calls, these patients are empowered to take an active role in their health as they transition from the hospital.The team's innovative approach has positively impacted more than 2,200 patients.
Service Pillar winners
Dianne Randall, Sharp Mary Birch Hospital for Women & Newborns
Dianne provides education and support for women and their families during the prenatal and postpartum phases of their pregnancies. She brings warmth and reassurance to her patients at specialized classes and support groups, and calls every new mom to ensure they have the support and resources they need. Dianne's compassionate efforts ensure that new parents and parents-to-be are prepared and confident to care for themselves and their newborns.
Sewall Healthy Living Center Project, Sharp Coronado Hospital
While developing the Sewall Healthy Living Center, the planning team applied experience design principles and Planetree elements to create a spa-like destination focused on wellness. Their creative efforts and dedication created a state-of-the-art facility that serves the Coronado community and provides a much-needed resource that empowers people to lead healthier lives.
Sorrento Mesa Urgent Care, Sharp Rees-Stealy Medical Centers
To improve patients' perception related to the time it takes to see an urgent care provider, this department utilized Lean principles and changed their intake, radiology and discharge processes. Their efforts sparked a cultural transformation in the department and improved patient perception, taking that measurement from the 5th to the 99th percentile and raised patient satisfaction across all domains.
People Pillar winners
Teri Armour-Burton, Sharp Grossmont Hospital
Teri is dedicated to the growth and development of the people she leads. Under her mentorship, the Progressive Care Unit became the first in the state to receive a Gold Level Beacon Award from the American Academy of Critical Care Nurses. In addition, Teri supported her staff in the implementation of "Lasting Touch" to leave positive, lasting impressions with patients throughout their stay. These efforts have raised overall patient satisfaction measures to the top decile.
ED Nursing Certification Drive, Sharp Memorial Hospital
Believing the Emergency Department professional certification process would enable staff to provide higher quality care, nursing leaders and physicians partnered to create an innovative program. These physicians and nursing leaders created a special fund within the Sharp HealthCare Foundation to provide free study support materials to nurses who registered for the certification exam. With these tools and staff-nurse-championed study groups, the team increased their certified nurses by 27 percent.
7 West Progressive Care Unit, Sharp Memorial Hospital
To promote quality patient care and encourage professional development, this department's staff collaborated to design a Nurse-Driven Progressive Care Certified Nurse Review Course. Over the past two years, 43 percent of the staff have obtained the certification with a 90 percent participant satisfaction. The program was adopted by all progressive care units at Sharp Memorial, with plans to implement the course across all progressive care units throughout Sharp HealthCare.
Finance Pillar winners
Scott Rogers, Sharp HealthCare System Services
While reviewing managed care claims, Scott questioned the reasoning behind several hospice-related claims, and after extensive research, determined that the guidelines had changed. Scott developed reports that uncovered the claims and visits that were affected, leading to the recovery of more than $2 million, and developed new procedures to ensure accurate processing in the future.
Epidural Medication Pyxis Kits, Sharp Mary Birch Hospital for Women & Newborns
To reduce lost medication charges and improve the patient experience, this multidisciplinary team created epidural kits based on individual preferences of each anesthesiologist. They also redesigned epidural carts and streamlined the medication and epidural kit Pyxis retrieval process. Their efforts resulted in safer and more efficient patient care, with a savings of $27,000 in the first three weeks — projecting an annual savings of more than $450,000.
ED Staffing, Sharp Memorial Hospital
To promptly and safely care for patients, the Emergency Department implemented a master staffing plan to ensure appropriate staffing levels in relation to patient arrival times. Their efforts reduced the time from door to patient disposition and significantly decreased overtime, double time and registry hours, generating savings that can be reallocated for other financial priorities.
Growth Pillar winners
Scott Heimer, Sharp Rees-Stealy Medical Centers
As project manager, Scott creates measurement tools and ongoing analysis to keep the Sharp Rees-Stealy Intensive Outpatient Care Program on course, increasing patient enrollment and decreasing disenrollment. As a result of his work, seniors engaged in the program have a 50 percent reduction in admissions and a 40 percent increase in their confidence, knowledge and skills for self-management, making Sharp Rees-Stealy the top-performing medical group in this multi-state program.
Neonatal Research Institute, Sharp Mary Birch Hospital for Women & Newborns
Founded with a goal of improving outcomes for at-risk newborns, the Sharp Mary Birch Neonatal Research Institute participates in clinical trials to offer the most advanced care practices and technology. With seven trials currently underway and three near implementation, the work of this multidisciplinary team will establish best practices and impact outcomes for babies regionally, nationally and beyond — giving precious newborns their best start at life.
Finance, Sharp Health Plan
Recognizing that the state's new health exchange would bring many first-time insurance members, this department made new members feel welcome by developing a phone tree system and creating inserts to educate members on how to read their bills. The department's efforts helped manage an increased call volume of 693 percent, an increased payment volume of nearly 1,800 percent, and contributed to Sharp Health Plan's revenue increase of $32 million.
Community Pillar winners
Ray Stanley, Sharp Chula Vista Medical Center
As a former police officer, Ray recognized the need to develop an appropriate plan for hospitals in the event of an active shooter scenario. Ray's innovative Internal Crisis and Emergency Kit and his outreach to first responders has completely changed the approach to potential critical incidents at all Sharp hospitals. In addition, law enforcement officials and the Department of Homeland Security have reviewed this best practice, with an eye toward widespread adoption across the country.
Community Health Screenings, Sharp HealthCare/multi-entity
To educate and empower the San Diego community to take a proactive role in their health, Sharp launched a complimentary health screening program. A multidisciplinary team planned, marketed and hosted 98 events at 42 unique locations across the county, ultimately screening and educating nearly 7,500 community members, positively impacting their health and well being.
Labor and Delivery, Sharp Mary Birch Hospital for Women & Newborns
This department supports the Feeding San Diego's Kids program, which provides nutritious meals to homeless children and their families. To date, members of the department have stuffed nearly 1,400 backpacks with healthy food and nutritional educational activities. Many families who have benefited from the program have expressed gratitude that The Sharp Experience is reaching them through caring hands and food-filled backpacks.