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Classes and Events

Crucial Accountability Class

Fee: Free

Your department cost center will be billed for the cost of this course ($248), whether you complete the training or not.

This in-person course teaches a step-by-step process to enhance accountability, improve performance and ensure execution. Learn how to talk about violated expectations in a way that solves problems while improving relationships, which can lead to improved individual, team and organizational effectiveness.

The objectives for this course include:

Before the accountability conversation:

  • Identify the right problem and decide if and how to deal with it
  • Take charge of emotions by viewing problems through sources of influence

During the accountability conversation:

  • Describe the problem in a way that sets the right tone for everything that follows
  • Diagnose whether the problem is due to motivation, ability or both
  • Make it motivating without having to rely on power
  • Make it easy by jointly identifying and removing barriers
  • Deal with interruptions and side issues without getting sidetracked

After the accountability conversation:

  • Determine whether the issue is entirely resolved
  • Set clear action plans and follow-up methods

You must be a lead or above to attend this class. Please make sure to provide your 8-digit cost center number during registration.

This class is also offered virtually, please go to Virtual Crucial Accountability Class for more information and to register.

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