Outpatient Nonviolent Crisis Intervention Refresher Class

Wednesday, July 9

Wednesday, July 9, 2 to 4 pm
Sharp Mesa Vista Hospital
Group Room 324 A
7850 Vista Hill Ave.
San Diego, CA 92123
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    For more information, please call 1-800-827-4277, Monday through Friday, 8 am to 6 pm.

Presented by Sharp Mesa Vista Hospital

This two-hour seminar serves as an initial and refresher instruction on crisis prevention for Sharp Mesa Vista Outpatient staff. It is required for all SMV outpatient employees, including nurses, psychologists, social workers, therapists and transportation drivers, who have regular contact with patients over 500 hours within a calendar year or who are otherwise directed by the outpatient manager.

This class emphasizes early intervention and non-physical methods for preventing or managing disruptive behavior, including the Crisis Prevention Institute's (CPI) Personal Safety Techniques.

Course Objectives:

  • Identify the behavior levels that contribute to the development of a crisis and choose an appropriate staff intervention for each level
  • Identify useful non-verbal techniques which can help prevent acting-out behavior
  • Use verbal techniques to de-escalate behavior
  • Demonstrate CPI’s Principles of Personal Safety to avoid injury if behavior escalates to a physical level
  • Provide for the care, welfare, safety and security of all those who are involved in a crisis situation
  • Understand and develop team intervention strategies and techniques
  • Recognize the importance of staff attitudes and professionalism in responding effectively to those in your charge
  • Apply the material covered in training to real-life situations (role-play scenarios)
  • Find ways to use post-crisis interventions as a way to improve patient outcomes
  • Use a model for action after an incident that will bring about necessary closure, debriefing and re-establishment of a therapeutic relationship with the individuals involved

Cancellation Policy

If you need to cancel your registration for this event, please call 1-800-82-SHARP (1-800-827-4277) Monday through Friday, 8 am to 6 pm, or login to your account to cancel online.

Presenter Information

The course instructor is Matthew Lockart, MSN, RN-BC, CARN, who is a senior nursing specialist for Sharp Mesa Vista Outpatient Services.


Four (4) CEUs will be awarded for RN/MFT/LCSWs. Please provide your RN/MFT/LCSW license numbers at the class to receive CEUs.

Parking Information

Patients and visitors may park in front of the hospital.