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Classes and Events

Customer Service, Service Recovery and Telephone Standards Class

Learn the art of providing great customer service at this free class for Sharp Rees-Stealy employees.

Where

Sharp Rees-Stealy Administrative Office

Computer Training Room L
5651 Copley Drive
San Diego, CA 92111
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When
Monday, Oct. 22, 8 am to 12 pm

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Free
  • Registration closes Oct. 22

Presented by Sharp Rees-Stealy plus

This four-hour class will give Sharp Rees-Stealy clinical staff members ways to improve their customer service skills and provide The Sharp Experience.

At this course, we will discuss:

  • Strategies for promoting a positive service culture, how to identify words and phrases that build customer relationships and how to find out the exact needs of our customers
  • Different types of communication and strategies to improve active listening skills
  • Adverse effects of service breakdown and three easy steps to service recovery
  • Six A's of successful service recovery and what a blameless apology is
  • Empathy and key phrases that help us show empathy
  • Answering phone calls and how to deliver The Sharp Experience over the phone
  • Warm transferring calls and how to manage phone calls and in-person customer service at the same time

Cancellation Policy plus

If you need to cancel your registration for this event, please call 1-800-827-4277 Monday through Friday, 7 am to 7 pm, or log in to your account to cancel online.

Presenter Information plus

This class will be led by a member of the Sharp Rees-Stealy Training and Education Department.

Schedule plus

Please arrive 15 minutes prior to the start time of the class.

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