Terms of use

You must be at least 12 years old to access these websites or to use any of our products or services through the website. By using this website, you represent that you are at least 12 years old and are otherwise authorized to access the website.

You may request proxy access for an account of a child under the age of 12 by completing and submitting the Proxy Access portion of the Sharp account consent form. Such access will only be granted to parties if you have parental rights or legal guardianship over the Sharp account holder and only to the extent that you can demonstrate the legal right to the account holder’s medical information. A Sharp account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform Sharp immediately either electronically or in writing. Sharp reserves the right to revoke proxy access at any time for any reason.

You will be required to register for an account to participate in certain sharp.com services. You will be asked to use your email address as a username and create a password, provide information pertinent to your account, and agree that any identifying information you provide will be accurate and complete. You are also responsible for safeguarding and maintaining the secrecy of your password at all times. When choosing a password, select a combination of letters, numbers and symbols that isn't easy for someone who knows you to guess. Examples of weak passwords include those that incorporate your family member's and pet's names, sports teams or hobbies, or license plate numbers. We believe that we have taken all reasonable security steps to encrypt your personal information so that it cannot be read as the information travels over the internet. However, nothing is entirely foolproof, and you accept the risk of conducting financial and private transactions via the internet. You may not copy, disclose, loan, rent, sell, lease, give away, give your password to or otherwise allow access to these websites by any other person.

You agree that you will not access or use sharp.com or any associated content in a manner that violates any applicable law or regulation or the rights of any individual or entity; sell or transfer any information included in our services; or use such information to market any product or service, including, without limitation, through unsolicited email. You agree that you will not probe, scan or seek to exploit any vulnerability in the websites located at sharp.com or the network supporting them, or bypass, disable or otherwise circumvent any technical measures in place to protect the security, privacy, confidentiality and integrity of those websites and that network and any data contained therein, or take any action that imposes an unreasonable or disproportionately large load on Sharp's infrastructure.

You acknowledge that any text, image or other content you submit in any public forum hosted on or through sharp.com (e.g., discussion groups, message boards, etc.) is available to the public. You understand that Sharp is under no obligation to display any such content and reserves the right to remove any portion of it at any time and for any or no reason. You agree that you are solely responsible for material you post on or transmit through sharp.com, and that you will only disclose information about yourself, including identifying information, that you consider suitable for public disclosure.

Links to other websites that are not owned by Sharp HealthCare are provided as a service to you. However, you must understand that these “third-party” websites are neither managed nor controlled by Sharp HealthCare. While Sharp HealthCare makes reasonable efforts to link to other websites that provide relevant information, neither Sharp HealthCare nor its employees, agents or contractors, review, control or take responsibility for the content of this website.

You agree not to use this service for any purpose that is unlawful or prohibited by this agreement. We reserve the right to deny access to any part of this service at our sole discretion. You are personally responsible for the material that you send.

We rely on the information provided by you in order to supply you with the most appropriate information and services. Therefore, the information you provide to us should be accurate, current and complete. You should promptly provide any updates or corrections necessary to keep such information accurate, current and complete at all times. If you do not provide accurate, current and complete information, the services we provide to you may not be effective.

You may not impersonate another person or entity, and you may not use these websites to harass or stalk another user. You agree that you will not use these websites to disperse chain letters, junk mail, "spamming" solicitations (commercial or otherwise) or bulk communications of any kind. Also, you agree that you will not use these websites in any way that is inconsistent with any applicable law or regulation. If we become aware of any violation of these conditions, we reserve the right to terminate your access to these websites without further notice or warning.

You agree not to misuse, abuse or overuse this website beyond reasonable amounts. You agree not to attempt to view, disclose, copy, reverse engineer, disassemble, decompile or otherwise examine the source program code behind these websites. You may be held legally responsible for any copyright infringement or other unlawful act that is caused or incurred by your failure to abide by the terms of this agreement.

All trademarked or copyrighted material contained within these pages, including but not limited to logos, marks, content, documents, forms, images, illustrations and videos, are the sole property of Sharp HealthCare. Any reproduction or redistribution of this material beyond personal use is prohibited without the express written consent of Sharp HealthCare. Any reproduction of illustrations or photographs appearing on these pages beyond personal use is strictly prohibited, unless prior written authorization is obtained from Sharp HealthCare. These websites and links to other sites may contain materials that are copyrighted by Sharp HealthCare and/or other copyright holders. Use of copyrighted material without permission is expressly prohibited and is subject to federal copyright laws.

By using this website, you consent to the collection and use of information as discussed below. Changes in this policy will be posted on this page so you will always know what information is being collected, how it is being used, and under what circumstances it is being disclosed.

We collect, use and store the following personal information, exclusive of the contents of Sharp’s medical records: 

• Names and email addresses for email subscriptions, online surveys, customer feedback and contact forms, and other communications with Sharp HealthCare.

• Personal information (such as, but not limited to, name, email address, billing and shipping address, date of birth and date of health care service) when you register for a class, pay a bill, make an online donation, request a prescription refill, purchase a product, take a survey or participate in other online functions.

• We use your credit card information to process payments or donations. We do not store credit card numbers. All credit card transactions are secured and processed using the standard practices of banks and retail stores.

• Demographic information (such as, but not limited to, gender and ethnicity), which is optional unless you are applying for a job.

By providing additional personal information and undergoing a confidential identity verification process, you can connect your medical record to your sharp.com account and view or update your medical information at your convenience. If you choose this option, the personal information you provide will be used in the following manner:

• You may be asked to provide your birthdate and Social Security number to help us match the account you create to your existing medical record.

• You may be asked to verify your identity by answering questions about your previous residences and credit history, which Sharp or a Sharp vendor checks against publicly available databases. The questions and answers will not be collected, used or stored on sharp.com.

At any time, you may request to have information collected or submitted by you through sharp.com, exclusive of information in Sharp’s medical records, removed from Sharp HealthCare databases by sending us an email.

By using sharp.com, you consent to the collection and use of information as discussed below. Changes in this policy will be posted on this page so you will always know what information is being collected, how it is being used and under what circumstances it is being disclosed.

Sharp may use third-party software for website maintenance, improvement, and the provision of targeted advertising. These third-party vendors may use technology that tracks your use of this website and shares that information with Sharp and the third-party providing the software, in part to assist in showing you Sharp-related information in the future or to measure the effectiveness of advertising. If you wish to opt out of this practice, you may do so at https://youradchoices.com/ or at https://optout.networkadvertising.org/. Sharp does not place cookies on website pages that contain your personal health information.

We collect the following information about our website visitors on an aggregated basis: 

• Dates and times of use

• IP address (numbers that identify your internet service provider or network)

• Information about your mobile data network

• Name of the internet browser you used to visit this website

• Pages visited and files downloaded on sharp.com

• Referring website (the last website you visited before coming to sharp.com)

• Search terms used to find sharp.com

• Type of computer (PC or Mac) you used to visit sharp.com

This information is used to improve your experience on sharp.com. We regularly make changes and updates to sharp.com based on the collection of this information.

You expressly consent and agree that Sharp HealthCare and its business associates and other third parties, including debt collectors, may send you periodic electronic communications for any lawful purpose, including routine business and/or marketing purposes, at any email address or phone number you provide. Messages may be sent by text (SMS), email, automatic telephone dialing systems (auto-dialer), prerecorded messages or live operator calls, and message and data rates may apply. You may opt out of receiving further automated, electronic communications at any time, and whether you agree to receive these messages will not affect your care in any way.

If you have chosen to communicate with us electronically, you may receive emails regarding billing, classes and events and other programs and services offered by Sharp. These communications do not relate to your clinical care or health care information, and HIPAA-protected data is not used in sending these messages. We will only send you information related to offerings at Sharp HealthCare. If you do not wish to receive promotional emails from Sharp, email us at info@sharp.com. You must be 18 years of age or older to communicate with us by email or to subscribe to our email newsletters.

Patients who use sharp.com, associated websites and portals will be notified by email when there is new medical information to be viewed. This means that any person with access to a patient’s email will be able to see these notifications. Although no private medical information will be sent, the notification that new medical information is available by accessing a Sharp account may be information that a patient would not want others to know. Patients should take this into account when providing an email address.

If you send us an email communication, it may be shared with the Sharp clinical staff that assists the doctor in providing the patient’s medical care. The patient’s confidential medical information in their Sharp account will be accessible only to appropriate clinical staff.

When you opt in to receive text messages from Sharp HealthCare you are signing up to receive text messages related to:

• Short Code 80509: Sharp app account updates, appointments, one-time passcodes, billing, prescriptions, overall care management updates and/or

• Short Code: 85429: news, events and announcements regarding the organization

You can opt out of SMS messages by texting STOP to the number associated with the topic you would like to opt out of. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, reply HELP or update your communication preferences on sharp.com or in the Sharp app. You can also get help directly by calling 1-800-82-SHARP or chatting with an agent on sharp.com.

Carriers are not liable for delayed or undelivered messages. 

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

View our privacy policy.

You agree to allow Sharp HealthCare to send you periodic telephone communications for marketing purposes. These messages may be automated or prerecorded. Message and data rates may apply. You may opt out of receiving further marketing communications at any time, and whether you agree to receive these messages will not affect your care in any way. Sharp will continue to contact you for purposes related to your care or health, using the contact information you provide.

With the exception of Sharp account where you are directly interacting with a clinician who is taking care of you, sharp.com and all other websites and mobile applications offered by Sharp HealthCare are offered to the general public for educational or general business purposes only. The information provided should in no way be taken to be the provision or practice of medical, nursing or health care diagnosis, advice or services. Sharp HealthCare uses reliable sources in an effort to provide broad consumer understanding and knowledge of health-related topics. This information should not be considered complete or to be a substitute for a call, visit, consultation or advice from your doctor or other health care providers, as necessary.

If you have specific health-related questions, please call your doctor or other health care provider. If you have a health problem, or think you may, please consult your own doctor. Do not depend on the information presented on these websites, as each individual case is different.

Except for information, products or services clearly identified as being supplied by Sharp HealthCare, Sharp HealthCare does not operate, control or endorse in any way information, products or services on the internet.

In accessing these websites and the internet generally, you assume all responsibility and risk for use. While Sharp HealthCare takes reasonable measures to protect its websites, Sharp HealthCare cannot guarantee that files available for downloading will be free of contaminating or destructive properties. Users are responsible for implementing sufficient procedures to protect themselves and their own computer systems. Sharp HealthCare is not liable for errors in data or transmission or for lost data.

THUS WEBSITE, ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THOSE OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN ADDITION, SHARP HEALTHCARE DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT ANY INFORMATION ACCESSIBLE VIA THIS WEBSITE ARE ACCURATE, COMPLETE OR CURRENT OR THAT ACCESS TO THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE. SHARP HEALTHCARE WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU OR ANYONE ELSE IN RELIANCE UPON THE INFORMATION PROVIDED.

YOU AGREE THAT USE OF OUR WEBSITE IS ENTIRELY AT YOUR OWN RISK. SHARP HEALTHCARE SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF SHARP HEALTHCARE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, MISREPRESENTATION, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY, THE FAILURE OF ANY LIMITED REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THIS SITE OR THE INFORMATION, SERVICES, PRODUCTS, CONTENT AND OTHER MATERIALS AVAILABLE FROM OR THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION ANY SUCH DAMAGES CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY, INOPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY PERSONAL INFORMATION (AS THAT TERM IS DEFINED IN THE PRIVACY POLICY).

YOU SPECIFICALLY ACKNOWLEDGE THAT SHARP HEALTHCARE SHALL NOT BE LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OF THESEWEBSITES OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Notwithstanding anything in these terms to the contrary, our aggregate liability in respect of any claim or action you may bring against us or any of Sharp HealthCare or its affiliated entities, regardless of form of action or theory of liability, shall be limited to the greater of (1) one hundred United States dollars (US $100), and (2) the aggregate fees actually paid by you to us for the six (6) month period preceding the event first giving rise to such claim or action. You acknowledge that you may be waiving rights with respect to claims that are unknown or unsuspected. Accordingly, you agree to waive the benefit of any law, including, to the extent applicable, California Civil code § 1542 (or similar provisions of the laws of other states), which states:

A general release does not extend to claims which the creditor does not know or suspect to exist in their favor at the time of executing the release, which if known by them must have materially affected their settlement with the debtor.

In the case of a jurisdiction that restricts limitation clauses, this limitation shall be applied to the greatest extent permitted by law. Nothing in these terms of use is intended to limit any rights you may have that may not be lawfully terminated.

Upon our request, you agree to defend, indemnify and hold us (and our affiliates, employees, contractors, officers, directors, co-branders, vendors and content providers) harmless from any dispute, loss, claim, damages or expense (including reasonable attorneys' fees and court costs), which may arise from or relate to your breach of any of these Terms and Conditions of Use or which may arise from or relate to any information, software, files, messages or other content placed on our websites by you. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In the event that we assume the exclusive defense and control of such a matter, you shall have no further obligation to provide indemnification to us in that matter.

This agreement and any disputes arising out of or related to these websites shall be governed by, and construed and enforced in accordance with, the laws of the State of California, without regard to its choice of law rules. You agree to submit to the personal jurisdiction of the state and federal courts located in the County of San Diego, California, and agree not to bring any action relating to these terms of use in any other court in any other jurisdiction. Sharp HealthCare retains the right to commence or enforce any legal or equitable action in any jurisdiction or court as necessary to enforce these terms of use or to protect our or any third party's rights in the services, data, information or other content made available via sharp.com. You hereby waive any right to a jury trial.

You agree that we seek to enjoin any violation of these terms without posting a bond or security, in addition to any other remedies available at law or equity, and that in any dispute between you and us where we prevail, we shall be entitled to recover our reasonable attorney fees, court costs and other legal expenses. If any provision of these terms is deemed invalid or unenforceable, then (a) that provision shall be construed to the extent necessary to make it valid and enforceable in such a manner as comes closest to preserving the intentions of such provision, and (b) the remaining provisions shall remain in full force and effect. Our failure at any time to require performance by you of any provision of these terms shall in no way affect our right to enforce such provision, nor shall the waiver of any breach by you of any provision herein constitute a waiver of any succeeding breach or the provision itself.