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Classes and Events

Enhancing the Patient Experience Class (Hospital)

Learn how to enhance patient experience at this class for hospital-based leads and above.


Sharp Corporate Office

Room 226
8695 Spectrum Center Blvd.
San Diego, CA 92123
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Wednesday, Aug. 1, 9:30 to 11:30 am

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  • Registration closes July 31

Presented by Sharp HealthCare plus

Learn how the tools of The Sharp Experience enhance the patient's perception of care at this free workshop for hospital-based leads and above.

We will review the following topics:

  • The Sharp Experience journey
  • Hospital touch points
  • On-stage/off-stage
  • The Five Fundamentals of Service (AIDET)
  • Service recovery
  • The voice of the customer

Cancellation Policy plus

If you need to cancel your registration for this event, please call 1-800-827-4277 Monday through Friday, 7 am to 7 pm, or log in to your account to cancel online.

Parking Information plus

Free visitor parking is available from the lot entrance on Spectrum Center Boulevard. Employee parking is available in the front, back and side of the Spectrum building. The four entrances on Tech Way require an activated employee badge.

Course Recommendations plus

This course complements the Understanding the Patient Experience Press Ganey class.

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