Appointments and Prescriptions
Many in-person appointments have been changed to video or phone visits during this time. Please find answers to frequently asked questions about appointments, site consolidations and medications.
- Can I make an appointment to see a doctor if I have COVID-19 symptoms?
- Is it safe to come to an appointment at Sharp?
- Is it safe to come to Sharp for emergency care?
- Can I make a new doctor's appointment not related to COVID-19?
- What if I already have a scheduled appointment?
- When will Sharp resume scheduling elective and essential surgeries and procedures?
- Can I visit a Sharp Rees-Stealy laboratory?
- Are any Sharp facilities closing at this time?
- Can I refill my current prescription medications?
- Can my doctor write a note for me to return to work?
Can I make an appointment to see a doctor if I have COVID-19 symptoms?
Call your doctor's office or health care provider if you think you need to be evaluated. We will advise you on the best way to receive the care you need.
If it's determined that you need to come to a doctor's office or other medical facility, avoid any kind of public transportation, ridesharing or taxis.
All patients and visitors are encouraged to wear their own cloth face covering upon arrival to a Sharp facility. Patients with influenza-like illness will be given a standard mask.
Please do not come to the emergency room or to one of our urgent care centers unless your doctor has instructed you to do so or you feel you are having a life-threatening emergency.
If you are experiencing a life-threatening emergency, call 911 and inform the dispatcher that you may have COVID-19.
Is it safe to come to an appointment at Sharp?
If your doctor has recommended you schedule a medically necessary appointment not related to coronavirus at this time, know that we are taking every precaution to keep you safe.
For concerns such as a urinary tract infection, ear infection, etc., please contact your doctor's office or health care provider prior to visiting a health care facility. We will advise you on the best way to receive the care you need.
If you would like to learn about alternative ways to be seen by your doctor, please call your doctor's office. Video and phone appointments are convenient and safe.
Sharp Rees-Stealy Medical Group patients: Most health insurance plans have waived cost-sharing for video and telephone visits during the COVID-19 pandemic. However, for non-COVID-19 related telemedicine visits, some health plans have not waived patient responsibility. These copay, coinsurance and deductible costs are similar to those for in-person offices visits and, beginning April 20, will be billed to you. Patients who have selected Sharp Rees-Stealy as their provider under a contracted HMO plan will have no copays or deductibles for telehealth visits. Please check with your insurance company for details.
SharpCare and Sharp Community medical group patients: Our doctors offer a variety of ways to meet with you virtually. Phone and video visits are available for the same cost as an in-person visit. Please contact your doctor's office to learn about options.
Contact your doctor's office to schedule the right appointment for your needs. If you are experiencing a life- or limb-threatening emergency, please call 911 or visit the nearest emergency room.
Is it safe to come to Sharp for emergency care?
If you are experiencing a medical emergency, seek care right away.
At Sharp hospitals and clinics, patients with COVID-19 symptoms are treated separately from patients with other medical concerns. Your health is important to us, and we will safely get you the care you need.
- Visit the nearest emergency room for severe abdominal pain, a fracture with a bone coming through the skin, a significant head injury, sudden and severe headaches, difficulty breathing, or behavior that puts you or others at risk.
- Call 911 for life- or limb-threatening emergencies, including sudden and severe chest pain, trouble speaking or facial drooping, loss of consciousness or seizures.
- Visit an urgent care center for minor injuries, allergic reactions, urinary tract infections or other common medical issues.
- If you are experiencing symptoms of COVID-19, contact your primary care doctor before coming to an urgent care center. Video and phone visits are available.
Can I make a new doctor's appointment not related to COVID-19?
Many doctor's offices, including Sharp Rees-Stealy Medical Group, SharpCare and Sharp Community Medical Group-affiliated practices, are not scheduling routine, follow-up or wellness appointments at this time to ensure that doctors and clinical staff are available to treat patients who are currently sick. Please contact your doctor or health care provider to advise you on the best way to receive the care you need.
What if I already have a scheduled appointment?
Many doctor's offices and Sharp hospitals are rescheduling nonemergent, elective procedures and nonessential appointments, including elective surgery, physical therapy, radiology or similar services.
Your doctor is reviewing all appointments to see which may safely be rescheduled or converted to a phone or video visit. If your appointment is medically necessary, your doctor will arrange care for you in the safest way possible.
Please do not call your doctor about these appointments. If your appointment must be rescheduled, your doctor's office will call you.
When will Sharp resume scheduling elective and essential surgeries and procedures?
Sharp has begun the resumption of elective and essential surgeries and procedures, but not at the same levels prior to the COVID-19 pandemic. If you have any questions about a procedure or surgery that was postponed, please contact your physician.
Can I visit a Sharp Rees-Stealy laboratory?
All patients and visitors are encouraged to wear their own cloth face covering upon arrival. Patients with influenza-like illness will be given a standard mask.
Are any Sharp facilities closing at this time?
Sharp Rees-Stealy locations
Most Sharp Rees-Stealy locations that were temporarily closed are now open to safely and responsibly care for you. However, the following physical locations remain closed or are providing limited services. All doctors at these locations will continue to provide essential care by video or phone visits or from an alternate location.
As part of our efforts to keep you safe, we consolidated services at some Sharp Rees-Stealy locations, and relocated doctors and staff.
This allowed us to preserve vital supplies such as personal protective equipment (PPE), keep facilities clean and reduce the risk of exposing healthy people to COVID-19.
Sharp Rees-Stealy Carmel Valley
This location is temporarily closed. Until it reopens, all Carmel Valley doctors are seeing patients at Sharp Rees-Stealy Del Mar.
Sharp Rees-Stealy Mira Mesa
This location is operating a limited capacity, offering radiology services by appointment only.
Sharp Rees-Stealy Point Loma
This location is temporarily closed.
Sharp Rees-Stealy San Carlos
This location is permanently closed due to the projected fall opening of Sharp Rees-Stealy Santee.
Sharp Memorial Hospital Laboratory
The main laboratory at Sharp Memorial Hospital is closed to outpatients at this time to ensure the lab has capacity to support hospital patients. If you need lab services, search for the lab closest to you.
SharpCare offices remain open. However, many doctors have eliminated after-hours visits and Saturday visits. Please call your doctor's office if you have any questions about modified hours
Sharp Community Medical Group patients
Most Sharp Community doctors' offices remain open with modified hours. Please contact your doctor's office before coming to your appointment to find out if there are any restrictions in place.
Can I refill my current prescription medications?
If you need a prescription refill, please contact your pharmacy. If you are out of refills, your pharmacy will contact your doctor for you. Ask your pharmacy if delivery is an option for you. Many pharmacies are waiving delivery fees at this time.
Continue to take all current medications unless otherwise directed by your doctor. You may want to consider having a two-week supply of your current medications on hand. Some health plans are allowing a 14-day supply of maintenance medications to be refilled early, which your pharmacist can assist with. Opioids, controlled substances and some other medications will continue to have refill restrictions.
Sharp Rees-Stealy pharmacies are offering free delivery on prescriptions and other essential medical supplies. Curbside pickup is also available at all seven pharmacies. Please call the pharmacy prior to arriving.
Can my doctor write a note for me to return to work?
Public Health Services have ordered that employers remove the requirement to have a doctor's note in order to return to work after recovering from a respiratory or other illness. Most doctors, including those with Sharp Rees-Stealy, SharpCare and Sharp Community medical groups, are following this protocol and will not be providing notes.
We advise you to wait until you are free from symptoms before returning to work.
We're here to help.
Last update: July 31, 2020