Same-day virtual care

After you complete the virtual care registration process on sharp.com, we’ll either call, email or send you a text message when it’s time to begin your visit. If you receive an email or text, click on the link to enter your visit. Please check in 15 minutes before your appointment time. Once the provider joins the call, use the camera on your computer or mobile device to discuss your health concern.

Some health insurance plans charge a copay and share of cost for virtual visits, similar to in-person visits. Check with your health plan for details specific to your coverage.

Sharp accepts most insurance plans. Find out if your plan is accepted.

We currently offer virtual care for insured and self-pay patients. If you will be paying out of pocket, payment will be collected before your visit.

We offer virtual care visits for new and existing Sharp patients. Please choose the option that best fits your needs when setting up your visit.

Many symptoms can be diagnosed virtually, with the exception of animal bites, eye and ear pain or discharge, fractures and other concerns. Learn more about which option is best for your health needs.

A virtual care visit may be right for you if you have any of the following symptoms:

• Allergies/asthma

• Cellulitis

• Constipation/diarrhea

• Cough/colds

• Cuts and scrapes

• COVID

• Fevers

• Flu

• Headaches

• Hives

• Mild abdominal pain

• Minor sprains and injuries

• Nausea

• Pink eye

• Rash

• Runny nose

• School note for illness/injury

• Sinus infection

• Sore throat/strep

• Stings and bites

• Sunburns

• Urinary symptoms/UTI

• Vaccine concerns/questions

• Vomiting

Same-day virtual care visits are available for children 18 and younger. Appointments can be made through sharp.com or Sharp app.

Sharp Rees-Stealy patients: Appointments are available for children up to age 17 — Monday to Friday, 7 am to 8 pm; Saturday and Sunday, 8 am to 8 pm.

If your child needs immediate care, please go to one of our urgent care centers.

A virtual care visit may be right for your child if they have any of these symptoms.

For your newborn to child age 3 months, the following symptoms can be addressed:

• Colic

• Constipation or stool concerns

• Cradle cap

• Feeding concerns

• Pink eye or drainage

• Rash

• Reflux concerns

• Sleep habits/concerns

• Vaccine concerns/questions

There are several ways we will notify you when it's time to create your Sharp account.

• You might receive an email prompting you to activate your Sharp account and download the Sharp HealthCare app from the Apple Store or Google Play Store. You will also be able to set up your account via a desktop computer using an up-to-date browser such as Edge, Chrome, Firefox or Safari.

• If you visit a Sharp clinic for an appointment or doctor’s visit, our clinic staff might ask you to sign up while you're at the front desk or in the exam room

• You might receive a Sharp account activation code on your visit summary or on a billing statement

• You might receive a text message or email with an activation code when you come in for a visit

You can also call us at 1-800-827-4277 for help creating your account. We'll help validate your information and you may need to answer some questions to verify your identity.

To create a Sharp account:

1. Go to sharp.com/app.
   From a mobile device, download and open the Sharp HealthCare app.

2. Choose use activation code if you received an activation code from us. If you don’t have an activation code or it expired, choose I don't have a code.

3. Enter your ZIP code and date of birth.

4. Verify your contact information.

5. Create your username and password. We recommend not using your email address as your username.

While the Sharp HealthCare app is available for download in both the Apple Store and Google Play Store, you can also sign in to Sharp from a desktop computer or other device.

You will need a device connected to the internet and an up-to-date browser such as Edge, Chrome, Firefox or Safari.

If you received an activation code from us, choose the use activation code option when creating your account. If you don’t have an activation code or it expired, you can still create an account without one.

Your Sharp account replaces FollowMyHealth. You will need to create a Sharp account to get started. You cannot use your FollowMyHealth username and password to sign in to Sharp.

Your Sharp account allows you to perform the same actions you did in FollowMyHealth, but with many more enhanced features. You can message your doctor, schedule appointments, pay bills, view test results and get same-day care from wherever you are.

While you will no longer be able to perform any actions within FollowMyHealth, you can sign in to FollowMyHealth for read-only access to view past health information and messages.

Connected Sharp providers from FollowMyHealth should be established in your Sharp account if you have seen them within the last two years. If you are missing a provider, please call for your first appointment and then the connection will be established for future messaging or scheduling.

No. Parents and guardians of minors will need to reestablish the connection to their child's health record even if they already have a connection established through FollowMyHealth.

Adults will also have to invite other adults to share health information in their Sharp accounts, even if they already have a connection established through FollowMyHealth.

Yes. The Sharp app is a patient portal that allows you to manage your health care, while the Sharp Health Plan app allows you to access your health plan information. For the best patient and member experience, we recommend both apps.

Both apps are available to download in the Apple Store and Google Play Store. You can also sign into both accounts via a computer or mobile device.