This two-hour online class will give Sharp Rees-Stealy clinical staff members ways to improve their customer service skills and provide The Sharp Experience.

At this course, we will discuss:

• Strategies for promoting a positive service culture, how to identify words and phrases that build customer relationships and how to find out the exact needs of our customers
• Different types of communication and strategies to improve active listening skills
• Adverse effects of service breakdown and three easy steps to service recovery
• Six A's of successful service recovery and what a blameless apology is
• Empathy and key phrases that help us show empathy
• Answering phone calls and how to deliver The Sharp Experience over the phone
• Warm transferring calls and how to manage phone calls and in-person customer service at the same time