Doctor's office
Enter your doctor's name to get office information.
Find labs in your network
Enter your primary care doctor's name to find labs in your network.
Find urgent care centers in your network
Enter your primary care doctor's name to find urgent care centers in your network.
FollowMyHealth®
Driving Directions
Cart
Update Information
Forgot Password

Please enter your e-mail address.

Classes and Events

Customer Service, Service Recovery and Telephone Standards Class

Fee: Free

This four-hour class will give Sharp Rees-Stealy clinical staff members ways to improve their customer service skills and provide The Sharp Experience.

At this course, we will discuss:

  • Strategies for promoting a positive service culture, how to identify words and phrases that build customer relationships and how to find out the exact needs of our customers
  • Different types of communication and strategies to improve active listening skills
  • Adverse effects of service breakdown and three easy steps to service recovery
  • Six A's of successful service recovery and what a blameless apology is
  • Empathy and key phrases that help us show empathy
  • Answering phone calls and how to deliver The Sharp Experience over the phone
  • Warm transferring calls and how to manage phone calls and in-person customer service at the same time

Select a date

All Categories
Contact Sharp HealthCare
Call us

1-800-827-4277

If this is a life- or limb-threatening emergency, please call 911 immediately.


Email us

Please do not use this form to convey personal or medical information.

How would you like to be contacted?
Date of Birth
Optional


Find other numbers

View our phone directory

What's This?

These important numbers are located on your billing statement.

Find your Sharp Rees-Stealy account number

Find your Sharp Rees-Stealy account number

Find your Sharp hospital account number

Find your Sharp hospital account number

Find your SharpCare account number

Find your SharpCare account number
Lung Cancer Screening

Should you get a lung cancer screening? Answer a few simple questions to find out.

Have you ever smoked cigarettes?
Are you on Medicare or a Medicare HMO?