Billing frequently asked questions

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Understanding the billing process

Paying your bill

Payment plans

Understanding your bill

Paying a family member's bill

Proxy and guarantor billing information

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Please don't hesitate to send us an email (select "Billing" in the form) or call us Monday through Friday, from 8 am to 4:30 pm:

Sharp hospitals: 858-499-2400
Sharp Rees-Stealy: 858-499-2410
SharpCare: 858-499-2044
Sharp Specialty Groups: 858-346-4321

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Billing frequently asked questions

Understanding the billing process

How does the billing process work?

What can I expect to be charged for care?

Paying your bill

How can I make a payment?

I can't pay my bill in full. What should I do?

How can I pay for an old bill?

Payment plans

How do I make a change to my payment plan?

What if I don't see my payment plan in my billing summary?

How can I pay for an installment on an old payment plan?

Understanding your bill

You sent me a bill but I don't know what it's for. How can I find out?

Why do I receive so many bills when I visit the hospital?

Why did I receive a bill if I have insurance?

I see the same item listed on the doctor's bill and the hospital bill. How did this happen?

What's the difference between a copay, a deductible and coinsurance?

What happens if I don't pay my bill?

How can I file an appeal to my HMO health plan?

Paying a family member's bill

How do I connect my bill pay platform account to a family member's account to view their billing information?

Can I give my spouse or loved one access to my bill pay platform account?

Why can't I see all of my teenager's billing information?

What can I do in the bill pay platform for my family member?

How can I manage my parent's care in the bill pay platform?

How do I give someone permission to discuss my Sharp Rees-Stealy billing information?

Proxy and guarantor billing information

What is a guarantor?

How do I become a guarantor?

What’s the difference between a proxy and a guarantor?

If I’m the guarantor, can I pay a family member’s bill using guest pay?

Where will I see the bill if I am the guarantor?

What happens if I am not the guarantor?

Where can I check if I’m listed as the guarantor?

Can't find your answer?