Billing frequently asked questions

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Understanding the billing process

Paying your bill

Payment plans

Understanding your bill

Paying a family member's bill

Proxy and guarantor billing information

Can't find your answer?

Please don't hesitate to send us an email (select "Billing" in the form) or call us Monday through Friday, from 8 am to 4:30 pm:

Sharp hospitals: 858-499-2400
Sharp Rees-Stealy: 858-499-2410
SharpCare: 858-499-2044
Sharp Specialty Groups: 858-346-4321

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Billing frequently asked questions

Understanding the billing process

How does the billing process work?

What can I expect to be charged for care?

Paying your bill

How can I make a payment?

I can't pay my bill in full. What should I do?

How can I pay for an old bill?

Payment plans

How do I make a change to my payment plan?

What if I don't see my payment plan in my billing summary?

How can I pay for an installment on an old payment plan?

Understanding your bill

You sent me a bill but I don't know what it's for. How can I find out?

Why do I receive so many bills when I visit the hospital?

Why did I receive a bill if I have insurance?

I see the same item listed on the doctor's bill and the hospital bill. How did this happen?

What's the difference between a copay, a deductible and coinsurance?

What happens if I don't pay my bill?

How can I file an appeal to my HMO health plan?

Paying a family member's bill

How do I connect my bill pay platform account to a family member's account to view their billing information?

Can I give my spouse or loved one access to my bill pay platform account?

Why can't I see all of my teenager's billing information?

What can I do in the bill pay platform for my family member?

How can I manage my parent's care in the bill pay platform?

How do I give someone permission to discuss my Sharp Rees-Stealy billing information?

Proxy and guarantor billing information

What is a guarantor?

How do I become a guarantor?

What’s the difference between a proxy and a guarantor?

If I’m the guarantor, can I pay a family member’s bill using guest pay?

Where will I see the bill if I am the guarantor?

What happens if I am not the guarantor?

Where can I check if I’m listed as the guarantor?

Can't find your answer?