Early check-in and appointment arrival

eCheck-In lets you take care of steps before your visit, such as completing forms and questionnaires ahead of time.

Appointment Arrival is the step you use when you get to your appointment location to let your care team know you’ve arrived for your visit.

Most patients are able to complete eCheck-In before their appointment and use their personal device to notify front desk when they arrive. Some forms and questionnaires are not yet available through eCheck-In. In those cases, you will be asked to complete those tasks when you arrive.

Use one of our kiosks if you are unable to complete eCheck-In or Appointment Arrival on your personal device. If you already responded “I’m here” to the text message or tapped “I’m here” in the Sharp app, there’s no need to use the kiosk — you have fully completed the check-in process.

Many of our clinics offer kiosks or iPads that allow you to complete required check-in steps on site. You can also check in at the front desk if you prefer.

Most Sharp Rees-Stealy departments offer both eCheck-In and Appointment Arrival to help make your visit easier. At this time, Radiology offers eCheck-In, but not Appointment Arrival. Laboratory does not offer eCheck-In or Appointment Arrival.

To create a Sharp account, go to sharp.com/app. You can also download the Sharp app to a mobile device from the Apple Store or Google Play Store and create an account.

A Sharp account gives you secure, personalized access to manage your health and the care of loved ones from a computer or mobile device.

With a Sharp account, you can:

• Schedule medical appointments

• Book same-day virtual visits

• Message your care team

• Check in for appointments

• View lab results

• Manage and refill prescriptions

• Join waitlists for earlier or same-day appointments

• Fill out forms before appointments

• Pay bills and set up payment plans

• Access resources for trusted health information

• And more

Sign in or sign up for a Sharp account or learn more. If you need assistance or have questions, we're here to help.

Up to 7 days before your appointment, you will receive an email, text or push notification asking you to check in. Click the link and complete the required steps. You can also follow the instructions below to get started.

1. Sign in to your account on sharp.com or in the Sharp app

2. Go to your upcoming appointment

3. Select eCheck-In to get started

4. Follow the steps to review and update your information, sign required forms, complete questionnaires and pay your visit copay.

5. To finish, click Submit
   

Yes, you can complete eCheck-In even if you don’t have a Sharp account. At the end of the eCheck-In process, you can easily create an account if you don’t already have one.

To use Appointment Arrival, notifications and location services will need to be enabled on your device.

1. Sign in to the Sharp app on your smartphone

2. Click the menu (3 stacked lines, lower right corner), go to Account then Account Settings

3. Scroll down to Notifications and make sure Enable notifications is toggled on

4. Select Appointment arrival

5. Click the Location Settings button. This will take you to your phone’s location permissions.

6. Make sure “Always” location permission and precise location are enabled in your device settings

7. Return to the Sharp app and click Turn on Appointment Arrival

If you have the Appointment Arrival feature activated in your Sharp app settings, the app will use your phone's location to detect when you’re near the clinic. You will receive a push notification or text asking you to confirm your arrival. When you’re in the waiting area, reply “Here” to the text or open the app and tap “I’m here.” This will notify our staff that you have arrived. If you have not completed eCheck-In, the app will prompt you to complete that step.

You can still use the Appointment Arrival feature. In your Sharp account, go to your appointment details and tap “I’m here.” If you don't see this button, visit the front desk or use the kiosk to confirm your arrival.

You will need to have text message notifications enabled in your Sharp account settings. You will also need to be subscribed to receive text messages from Sharp about account, patient and visit updates.

From the Sharp app:

1. Sign in to the Sharp app

2. Click the menu (3 stacked lines, lower right corner), go to Account then Communication preferences

3. Under General, make sure you have text message notifications toggled on and you’re subscribed to receive text messages

4. Next, scroll down to Details and click Appointments then Advanced Settings

5. Scroll down to Appointment Information and make sure you have text message notifications toggled on

6. To save your changes, click Save changes

From sharp.com:

1. Sign in to Sharp

2. Click on the menu icon (3 stacked lines) and scroll down to find Settings. Select Communication preferences.

3. Under General, make sure that you have text message notifications toggled on and you’re subscribed to receive text messages

4. Under Details, click Appointments then Advanced Settings

5. Scroll down to Appointment Information and make sure you have text message notifications toggled on

6. To save your changes, click Save changes