Your department cost center will be billed for the cost of this course ($248), whether you complete the training or not.

This in-person course teaches a step-by-step process to enhance accountability, improve performance and ensure execution. Learn how to talk about violated expectations in a way that solves problems while improving relationships, which can lead to improved individual, team and organizational effectiveness.

The objectives for this course include:

Before the accountability conversation:

• Identify the right problem and decide if and how to deal with it
• Take charge of emotions by viewing problems through sources of influence

During the accountability conversation:

• Describe the problem in a way that sets the right tone for everything that follows
• Diagnose whether the problem is due to motivation, ability or both
• Make it motivating without having to rely on power
• Make it easy by jointly identifying and removing barriers
• Deal with interruptions and side issues without getting sidetracked

After the accountability conversation:

• Determine whether the issue is entirely resolved
• Set clear action plans and follow-up methods

You must be a lead or above to attend this class. Please make sure to provide your 8-digit cost center number during registration.

This class is also offered virtually, please go to Virtual Crucial Accountability Class for more information and to register.