Classes and Events
Enhancing the Patient Experience Class (Hospital)
Fee: Free
Learn how the tools of The Sharp Experience enhance the patient's perception of care at this free workshop for hospital-based leads and above.
We will review the following topics:
- The Sharp Experience journey
- Hospital touch points
- On-stage/off-stage
- The Five Fundamentals of Service (AIDET)
- Service recovery
- The voice of the customer
Select a date
Date and time
Thursday, Nov. 7
1 to 3 pm
Offered by
Sharp HealthCare
Where
Sharp Corporate Office Room 2178695 Spectrum Center Blvd.
San Diego, CA 92123
Date and time
Tuesday, May 19
10 am to 12:30 pm
Offered by
Sharp HealthCare
Where
Sharp Corporate Office Room 1358695 Spectrum Center Blvd.
San Diego, CA 92123
