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Classes and Events

Phlebotomy Seminar: Customer Service and Injury Prevention

Fee: $50

As a phlebotomy patient, what would be your main concerns? What level of service and expertise would you expect from the phlebotomist? How would you want to be treated? 

This three-hour class for phlebotomists will discuss typical patient expectations, the basic elements of the Clinical & Laboratory Standards Institute's standard of care and techniques for preventing injuries to the patient and to the phlebotomist.

At the conclusion of this program, you will be able to:

  • Identify behaviors that create a negative impression on our laboratory services
  • Discuss the importance of projecting a positive impression of the clinical laboratory
  • List strategies that foster a culture of customer service excellence
  • Review the most common causes of phlebotomy injuries
  • Discuss phlebotomy injury prevention practices

Please note that all registrants must possess one of the following California licenses: CPT, MLT or CLS.

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