Pillars of Excellence Awards
Finance Pillar Winners
2017 Pillars of Excellence Award Winners
See the extraordinary work done by the 2017 Pillars of Excellence Award winners under the Finance Pillar.
Dianna White, Sharp HealthCare — System Services
Dianna led a cross-functional initiative to secure substantial sales tax refunds for Sharp. The initiative centered around a new interpretation of California sales tax regulations, which holds that providers should be exempt from sales tax related to certain supplies used on Medicare beneficiaries. Dianna's project was the first in the country to apply this concept to medical supplies. To date, the initiative has resulted in $1.4 million of savings with another $1.7 million in the pipeline and these savings are likely to continue into the foreseeable future.
Denials and Appeals, Sharp Mesa Vista Hospital
Recognizing that Medicare denials were disproportionately higher due to complexities related to how California delegates financial responsibility, this team worked to develop and implement a Lean approach to all-MediCal utilization review and appeals. Thinking outside of the box, pushing back on barriers, streamlining processes, empowering team members and exhausting all opportunities has proven quite successful with a significant decrease in denial rates and denied days, providing a combined increase in net revenue of approximately $2.3 million.
Patient Access Services, Sharp Chula Vista Medical Center
This department improved cash collections by hardwiring payment discussions into all payor and point-of-service patient contacts. The Patient Access Services (PAS) Department's primary focus was on increasing cash collections in the Emergency Department. Cash collections from the ED improved from $380,000 to over $946,000 annually. Overall, the PAS Department increased cash collections from all eligible patients by 64 percent, representing more than $3.6 million.