Individual

Shayna Kelleher, Sharp Mesa Vista Hospital

Shayna secured a two-year commitment from Janssen Healthcare Innovations to provide an entirely new level of care for young people within the first five years of receiving a diagnosis of schizophrenia or schizoaffective disorder. This project delivers educational and technology interventions that continue the development of this cutting-edge new program and expands the hospital's revenue and capacity. In addition, this represents the largest contract on an annual basis ever awarded to Sharp HealthCare Foundation.

Team

Emergency Department Lean Team, Sharp Memorial Hospital

After the opening of nine additional beds in the Emergency Department, this team recognized the need to sustain excellence in throughput while accommodating the increase in volume. Sustainment actions included increased process education, auditing for compliance, real-time peer feedback and using Lean tools to make improvements. In one year, the ED accommodated an additional 3,600 patients while maintaining the length of stay at 180 minutes, well below the state benchmark. In this time frame, the ED achieved their highest quarter for patient satisfaction since 2014.

Department

Dual Veterans Program, Sharp Mesa Vista Hospital

This department coordinates a program that focuses on the reduction of various mental health symptoms in veterans, including those related to combat post-traumatic stress disorder, complex trauma, grief and loss, substance abuse, relationship conflict and risk of suicide. The program collaborated extensively with the Veterans Administration, CHOICE and TriWest processing agents to develop a multi-faceted referral and service tracking system. Total referrals to the program increased from 276 to 643 in just one year.